Auto Parts Counter Sales Full-time #72

Bumper to Bumper Auto Parts•Sedalia, MO

About The Position

The Counter Sales Level 1 provides friendly, courteous over-the-counter sales to customers, takes orders in person and by phone, and supports store operations. The role promotes sales programs and customer- and team-oriented activities. Sales incentives may be available. Products may include aftermarket automotive replacement parts, heavy-duty parts, auto and industrial paint, and body shop supplies and equipment. Replacement Parts, Inc. and Crow Burlingame operate corporate, wholesale auto parts and automotive paint store locations, and a warehouse division. The company employs around 1,400 employees across 12 states and approximately 220 locations. It has operated as a privately held business since 1919 and is part of the Bumper to Bumper Auto Parts family. This position has no supervisory responsibilities. It is safety-sensitive because of the use of heavy equipment and hazardous materials. Employment is subject to post-offer, pre-employment drug testing.

Requirements

High school diploma or equivalent experience, or motivation to pursue a GED.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; and speak effectively before customer or employee groups.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume, and apply basic algebra and geometry.
Ability to use common-sense understanding to carry out written, oral, or diagrammed instructions and address problems involving several concrete variables in standardized situations.
Basic computer knowledge, including web browsing and Microsoft Office.
Valid driver's license; a Class E license is required for Missouri locations, along with a clean driving record.
Ability to meet the physical demands of the role, including regularly standing, walking, handling objects, reaching, talking, and hearing; occasionally sitting, climbing or balancing, and stooping, kneeling, crouching, or crawling; and lifting or moving up to 10 pounds regularly, 25 pounds frequently, and 50 pounds occasionally.
Ability to work in an environment with frequent exposure to fumes or airborne particles and outdoor weather, and occasional exposure to moving mechanical parts, high or precarious places, toxic or caustic chemicals, electrical shock risk, and vibration.

Nice To Haves

One year of professional automotive parts experience or two years of hobbyist automotive parts experience is preferred.

Responsibilities

Attend work every day, on time and as scheduled, unless management authorizes time off.
Treat customers and coworkers courteously, respectfully, and kindly.
Learn the company's store systems and processes, and cooperate and coordinate with coworkers as a team member.
Perform duties in compliance with legal, regulatory, and company safety guidelines, practices, and policies.
Maintain a neat, clean, and professional appearance.
Attend or complete assigned training to develop knowledge of company product lines, including online training programs and knowledge tests when required.
Provide exceptional customer service, including helping determine the parts customers need.
Consult more experienced or knowledgeable employees when needed to offer effective solutions to customer problems.
Research parts availability, stock numbers, inventory status, and pricing using computers and catalogs; ask for assistance when needed.
Locate and pull parts for orders; check in, put away, straighten, dust, and rearrange stock as needed.
Handle cash and credit transactions and properly invoice or credit customer accounts.
Follow managers’ instructions for handling new and defective core returns, ensuring customer credit and completing required paperwork; work with a manager until able to process paperwork independently.
Process incoming inventory and put up stock.
Pull appropriate parts to complete customer orders and tag orders for delivery.
Safely drive a vehicle in varying weather and traffic conditions.
Work on the home-store inventory and assist with inventory at other locations if assigned.
Clean and maintain the inside and outside of the building, including picking up trash, sweeping, and mopping.
Perform other assigned tasks.