Full Time Counter Sales Auto Parts Store #29

Replacement Parts•England, AR

About The Position

The Counter Sales Level 1 provides friendly, courteous over-the-counter sales to customers, takes orders in person and by phone, and supports store operations. The role promotes sales programs and contributes to customer- and team-oriented activities. Sales may include aftermarket automotive replacement parts, heavy-duty parts, auto and industrial paint, and body shop supplies and equipment. Sales incentives may be available. The position includes customer service and parts research, processing sales and returns, handling inventory, and keeping the store clean and orderly. It has no supervisory responsibilities. Employment is subject to post-offer, pre-employment drug testing; the role is designated safety-sensitive due to the use of heavy equipment and hazardous materials.

Requirements

High school diploma, equivalent experience, or motivation to pursue a GED.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; and speak effectively before groups of customers or employees.
Ability to calculate discounts, interest, commissions, proportions, percentages, area, circumference, and volume, and apply basic algebra and geometry.
Ability to use common-sense reasoning to follow written, oral, or diagram-based instructions and address problems involving several concrete variables in standardized situations.
Basic computer knowledge, including web browsing and Microsoft Office.
Valid driver's license and a clean driving record; a Class E license is required for Missouri locations.
Ability to meet the physical demands of the role, including regularly lifting or moving up to 10 pounds, frequently up to 25 pounds, and occasionally up to 50 pounds.
Ability to perform job duties in a safety-sensitive environment involving heavy equipment and hazardous materials.

Nice To Haves

One year of professional automotive parts experience or two years of hobbyist automotive parts experience is preferred.

Responsibilities

Attend work as scheduled and on time, and treat customers and coworkers courteously and respectfully.
Learn and follow store systems, processes, safety requirements, and company policies; cooperate with coworkers as a team member.
Attend or complete assigned training to develop knowledge of company product lines and complete assigned online training programs, including knowledge tests where applicable.
Provide exceptional customer service, help determine the parts customers need, and consult experienced employees when necessary to identify solutions.
Research parts availability, stock numbers, inventory status, and pricing using computer systems and catalogs.
Locate and pull parts for orders, tag orders for delivery, and safely drive a vehicle in varying weather and traffic conditions.
Handle cash and credit transactions and properly invoice or credit customer accounts.
Follow manager instructions for customer core returns, learn the process for issuing customer credits, and complete required paperwork with manager support until authorized to work independently.
Process incoming inventory; stock, straighten, dust, and rearrange merchandise as needed.
Participate in the home store inventory and assist with inventory at other locations when assigned.
Clean and maintain the inside and outside of the building, including picking up trash, sweeping, and mopping.
Perform other tasks as assigned.