Full Time Counter Sales Auto Parts Store #29

Bumper to Bumper Auto Parts•England, AR

About The Position

The Counter Sales Level 1 provides friendly, courteous over-the-counter sales and takes customer orders in person and by phone while supporting store operations. The role promotes sales programs and customer- and team-oriented activities. Sales may involve aftermarket automotive replacement parts and may include heavy-duty parts, automotive and industrial paint, and body shop supplies and equipment. Incentives may be available for sales activities. The position includes assisting customers in determining needed parts, researching availability and pricing, locating and pulling stock, processing transactions and inventory, and maintaining the store. Employees learn company systems, processes, and product lines through assigned training and work with more experienced colleagues when needed. The role has no supervisory responsibilities and is safety sensitive due to the use of heavy equipment and hazardous material. Employment is subject to post-offer, pre-employment drug testing.

Requirements

High school diploma or equivalent experience, or motivation to pursue a GED.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; and speak effectively before groups of customers or employees.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume, and apply basic algebra and geometry.
Ability to use common-sense understanding to carry out written, oral, or diagrammed instructions and solve problems involving several concrete variables in standardized situations.
Basic computer knowledge, including web browsing and Microsoft Office.
Valid driver's license and a clean driving record; Class E license required for Missouri locations.
Ability to meet the physical demands of the job, including regularly lifting or moving up to 10 pounds, frequently up to 25 pounds, and occasionally up to 50 pounds.
Ability to safely drive in different weather and traffic conditions.

Nice To Haves

One year of professional automotive parts experience or two years of hobbyist automotive parts experience is preferred.

Responsibilities

Attend work as scheduled and on time, unless management authorizes time off.
Treat customers and coworkers courteously, respectfully, and kindly; cooperate and coordinate with coworkers as a team member.
Learn and use company store systems and processes, and complete assigned training programs and knowledge tests.
Follow legal, regulatory, company safety guidelines, practices, and policies.
Maintain a neat, clean, and professional appearance.
Attend training to develop knowledge of company product lines.
Provide exceptional customer service, including helping customers determine the parts they need.
Work with more experienced employees as needed to identify options for solving customer problems.
Research parts availability, stock numbers, inventory status, and pricing using computers and catalogs; seek assistance when needed.
Locate and pull parts for orders; check in, put up, straighten, dust, and rearrange stock as needed.
Handle cash and credit transactions and properly invoice or credit customer accounts.
Follow manager instructions for customer core returns, process paperwork, and ensure appropriate customer credit; work with the manager until authorized to handle the process independently.
Process incoming inventory and put up stock.
Pull appropriate parts to complete customer orders and tag orders for delivery.
Safely drive a vehicle in varying weather and traffic conditions.
Assist with the home store inventory or inventory at other locations when assigned.
Clean and maintain inside and outside building areas, including picking up trash, sweeping, and mopping.
Perform other assigned tasks.