Counter Sales Associate 1

AirReps•Columbus, OH

About The Position

The CSR/Inside Sales Representative sells the organization’s products and services to prospective and established customers. The role serves customers face to face, by phone, email, or fax by identifying their needs, answering questions, creating solutions, and ensuring a smooth and timely sales process. The representative must understand the organization’s policies, procedures, practices, products, and services, and collaborate with the Regional Manager or Branch Manager to support territory coverage and positive dealer relationships. The position works within well-defined instructions and established procedures, under close supervision, to perform assigned tasks. It has no people-management responsibilities. The employee must be able to perform essential responsibilities with or without reasonable accommodations. The company provides equal employment opportunity to employees and applicants regardless of protected characteristics and will comply with federal and state regulations and statutes pertaining to individuals with disabilities.

Requirements

1–3 years of progressive sales experience.
High school diploma or GED equivalent.
General Microsoft Office skills, including Outlook, Excel, and Word, and working knowledge of database applications.
Effective customer service and relationship-management skills across walk-in, phone, and email interactions.
Positive, professional attitude and ability to diffuse difficult customer situations.
Good phone and email etiquette.
Ability to handle high-volume customer traffic.
Effective verbal communication skills, including the ability to explain technical information clearly.
Effective written communication skills, including timely customer email communication and accurate order entry.
Effective organizational and time-management skills, including prioritization and multitasking.
High attention to detail and accuracy.
Ability to establish positive working relationships with internal and external customers and employees.
Good judgment, strong work ethic, and integrity.
Ability to understand and follow procedures, work instructions, and company policies.
Ability to perform essential responsibilities with or without reasonable accommodations.

Nice To Haves

Knowledge of HVAC equipment and products is preferred.
Some college is preferred.

Responsibilities

Support the Division’s sales goals, including new business, by maintaining accounts and communicating product launches, services, supplies, products, and discounts through outbound calls.
Provide customer service face to face, by phone, and by email.
Process orders, purchase orders, payments, quotes, and delivery dates accurately.
Recommend alternate products based on cost, availability, or specifications.
Obtain and monitor scheduled shipment dates, expedite shipments as needed, and coordinate with manufacturing, sales, distribution, and vendors.
Generate new and repeat sales by providing timely product and technical information.
Educate customers about product terminology, features, and benefits to improve sales and satisfaction.
Provide accurate information about the availability of in-stock items.
Assist customers with warranties and returns.
Work with the Branch Manager to resolve problems, ensure customer satisfaction, follow organizational policies, and coordinate resolution with appropriate departments.
Periodically contact customers to assess their satisfaction with the organization, products, and services.
Maintain records and prepare reports on sales activities.
Expand knowledge of HVAC products and stay current with industry trends.
Work positively with management and peers to keep departments informed and support effective teamwork and service.
Understand and follow work instructions, operating procedures, and company policies.
Participate in additional projects and activities that support ongoing business needs.