Counter Sales Associate

Baker Distributing•San Jose, CA

4h•$25 - $28

About The Position

The Counter Sales Associate is responsible for the sales counter at a wholesale HVAC distributorship carrying multiple brands of equipment, parts, and supplies. The role focuses on providing strong customer service in a sales-oriented setting and supporting sales, product sourcing, merchandising, inventory, shipping, and warranty administration.

Requirements

High school diploma or GED required.
At least 1 year of experience in a Counter Sales role; HVAC industry experience preferred.
Excellent communication skills and a strong background in technical support, HVAC parts, and customer service or sales; intermediate MS Office capabilities.
Experience or skills in customer service, data entry, estimating, purchase orders, sales, and shipping/receiving.
Knowledge of air conditioning, heating, and ventilation equipment at a wholesale distribution level preferred.
Strong interpersonal skills, including sales, problem solving, and customer-service focus.
Ability to work independently and meet assigned goals and objectives within designated time frames.
Ability to work in a fast-paced environment and multitask at different levels.
Customer-service mindset and ability to develop long-term relationships.
Excellent written and verbal communication skills.
Strong and creative problem-solving skills.
Ability to work independently and in a team environment.
Proficiency in speaking, reading, and understanding English to comply with safety standards, training, policies, and procedures.
Ability to frequently lift up to 50 pounds.
Ability to frequently stand, sit, walk, climb, kneel, crouch, or crawl.
Ability to use a computer keyboard, monitor, and telephone for prolonged periods.
Vision abilities including close, distance, color, peripheral, depth perception, and the ability to adjust focus.
Ability to use heavy machinery; the role may involve forklifts, pallet jacks, and other warehouse equipment.

Nice To Haves

Knowledge of air conditioning, heating, and ventilation equipment at a wholesale distribution level.
Counter sales experience in the HVAC industry.

Responsibilities

Represent Baker Distributing Company as an industry leader and help ensure maximum sales.
Interact with internal and outside salespeople, vendors, and contractors.
Merchandise the showroom and restock products.
Assist in resolving customer relations problems involving dealers and end users.
Complete customer sales orders and seek opportunities to upsell associated items.
Serve walk-in and telephone customers; assist with sourcing and shipping parts, inventory control, and warranty administration.
Research products using the computer system, catalogs, telephone, or other reference sources to address customer product and service needs.
Arrange stock on shelves or racks in the sales area and keep merchandise organized.
Use suggestive selling techniques and upsell to current and prospective customers.
Make outgoing customer sales or service calls and resolve customer complaints.