Counter Sales Associate 1

Daikin•Columbus, OH

About The Position

The CSR/Inside Sales Representative sells the organization’s products and services to prospective and established customers, helping them identify what they need, answering questions, creating solutions, and ensuring a smooth and efficient sales process. The role requires knowledge of organizational policies, procedures, practices, products, and services, and collaboration with the Regional Manager or Branch Manager to support territory coverage and maintain positive dealer relationships. The position works within well-defined instructions and established procedures, under close supervision. It supports sales and customer satisfaction through customer communication, order and payment processing, product guidance, shipment coordination, and issue resolution. The role also requires keeping current with HVAC products and industry trends, maintaining sales activity records, and working effectively with management, peers, and other departments.

Requirements

1–3 years of progressive sales experience.
High school diploma or GED equivalent.
General Microsoft Office skills, including Outlook, Excel, and Word, and working knowledge of database applications.
Effective customer service and relationship-management skills across walk-in, phone, and email interactions.
Positive, professional attitude and ability to handle difficult customers and diffuse negative situations.
Good phone and email etiquette.
Ability to manage high-volume customer traffic.
Effective verbal communication, including explaining fairly technical information clearly.
Effective written communication, including timely customer emails and accurate order entry.
Effective organizational and time-management skills, including prioritizing and multitasking.
High attention to detail and accuracy.
Ability to establish positive working relationships with internal and external customers and employees.
Good judgment, strong work ethic, and integrity.
Ability to understand and follow procedures, work instructions, and company policies.
Ability to perform essential responsibilities with or without reasonable accommodations.

Nice To Haves

Knowledge of HVAC equipment and products is preferred.
Some college is preferred.

Responsibilities

Help the Division meet sales goals, including new business, by maintaining accounts and communicating product launches, services, supplies, products, and discounts through outbound calls.
Provide customer service face to face, by phone, and by email.
Process orders, purchase orders, payments, quotes, and delivery dates accurately.
Recommend alternate products based on cost, availability, or specifications when needed.
Monitor scheduled shipment dates, help ensure timely delivery, and expedite shipments as needed.
Coordinate with manufacturing, sales, distribution, and vendors regarding shipments.
Generate new and repeat sales by providing timely product and technical information.
Educate customers about product terminology, features, and benefits to improve sales and customer satisfaction.
Provide accurate information about the availability of in-stock items.
Assist customers with warranties and returns.
Work with the Branch Manager to resolve problems while supporting customer satisfaction and adherence to organizational policies.
Coordinate problem resolution with appropriate departments.
Periodically contact customers to assess their satisfaction with the organization, products, and services.
Maintain records and prepare reports on sales activities.
Expand knowledge of HVAC products and keep current with industry trends.
Work positively with management and peers to support effective teamwork and a high level of service.
Understand and follow work instructions, operating procedures, and company policies.
Participate in additional projects and activities that support ongoing business needs.