Counter Sales Associate 1

Daikin•Dayton, OH

About The Position

The Counter Sales Associate sells the organization’s products and services to prospective and established customers, assisting them face to face, by phone, and through email or fax. The role identifies customer needs, answers questions, develops solutions, and supports a smooth sales process. The associate must understand the organization’s policies, procedures, practices, products, and services, and collaborates with the Regional Manager or Branch Manager to support territory coverage and positive dealer relationships. The position works within well-defined instructions and established procedures under close supervision. It supports sales and customer service through account communication, order processing, product recommendations, shipment coordination, issue resolution, and follow-up. The associate also develops knowledge of HVAC products and industry trends, maintains sales activity records, and works with management, peers, and other departments to provide effective service.

Requirements

1–3 years of progressive sales experience.
High school diploma or GED equivalent.
General Microsoft Office skills, including Outlook, Excel, and Word, and working knowledge of database applications.
Effective customer service and relationship management skills across in-person, phone, and email interactions.
Positive, professional attitude and ability to handle difficult customers and diffuse negative situations.
Good phone and email etiquette.
Ability to handle high-volume customer traffic.
Effective verbal communication skills, including explaining fairly technical information clearly.
Effective written communication, including timely customer emails and accurate order entry.
Organizational and time-management skills, including prioritizing and multitasking.
Strong attention to detail and accuracy.
Ability to establish positive working relationships with internal and external customers and employees.
Good judgment, strong work ethic, and integrity.
Ability to understand and follow procedures, work instructions, and company policies.
Ability to perform essential responsibilities with or without reasonable accommodations.

Nice To Haves

Knowledge of HVAC equipment or products.
Some college education.

Responsibilities

Support division sales, including new business, by maintaining accounts and communicating product launches, services, supplies, and sales or discounts through outbound calls.
Provide customer service in person, by phone, and by email.
Process sales activities, including orders, purchase orders, payments, quotes, and delivery dates, and ensure information is accurate.
Recommend alternate products based on cost, availability, or specifications when needed.
Obtain and monitor scheduled shipment dates, ensure timely delivery, and expedite shipments when needed.
Coordinate shipments with manufacturing, sales, distribution, and vendors.
Generate new and repeat sales by providing timely product and technical information.
Educate customers about product terminology, features, and benefits.
Provide accurate information about in-stock item availability.
Assist customers with warranties and returns.
Work with the Branch Manager to resolve problems in keeping with customer satisfaction and organizational policies.
Coordinate problem resolution with appropriate departments.
Contact customers periodically to assess satisfaction with the organization, products, and services.
Maintain sales activity records and prepare reports.
Expand knowledge of HVAC products and stay current with industry trends.
Work positively with management and peers to support effective teamwork and service across departments.
Follow work instructions, operating procedures, and company policies.
Participate in additional projects or activities that support ongoing business needs.