Counter Sales Associate 1

AirReps•Moraine, OH

About The Position

The Counter Sales Associate (also described as a CSR/Inside Sales Representative) sells the organization’s products and services to prospective and established customers. The role supports customers face to face, by phone, email, or fax by identifying their needs, answering questions, developing solutions, and helping ensure a smooth and timely sales process. The associate must understand the organization’s policies, procedures, practices, products, and services, and collaborates with the Regional Manager or Branch Manager to support territory coverage and positive dealer relationships. The position works within well-defined instructions and established procedures. Assigned tasks are performed under close supervision. The role has no people-management responsibilities. The company states that it provides equal employment opportunity and complies with applicable federal and state regulations pertaining to individuals with disabilities.

Requirements

1–3 years of progressive sales experience.
High school diploma or GED equivalent.
General Microsoft Office skills, including Outlook, Excel, and Word, and working knowledge of database applications.
Customer service and relationship-management skills across walk-in, phone, and email interactions.
Professional attitude and ability to diffuse difficult customer situations.
Good phone and email etiquette.
Ability to handle high-volume customer traffic.
Effective verbal communication skills, including the ability to explain technical information clearly.
Effective written communication, timely customer email responses, and accurate order entry.
Organizational and time-management skills, including prioritization and multitasking.
Strong attention to detail and accuracy.
Ability to establish positive working relationships with internal and external customers and employees.
Good judgment, strong work ethic, and integrity.
Ability to understand and follow procedures, work instructions, and company policies.
Ability to perform essential responsibilities with or without reasonable accommodations.

Nice To Haves

Knowledge of HVAC equipment and products is preferred.
Some college education is preferred.

Responsibilities

Help the Division meet sales goals, including new business, by maintaining accounts and communicating product launches, services, supplies, products, and discounts through outbound calls.
Provide customer service face to face, by phone, and by email.
Handle sales activities including order processing, purchase orders, payment processing, quotes, and delivery dates, ensuring accurate order entry.
Recommend alternative products based on cost, availability, or specifications when appropriate.
Obtain and monitor shipment dates, ensure timely delivery, expedite shipments as needed, and coordinate with manufacturing, sales, distribution, and vendors.
Generate new and repeat sales by providing timely product and technical information.
Educate customers about product terminology, features, and benefits to support sales and customer satisfaction.
Provide accurate information about the availability of in-stock items.
Assist customers with warranties and returns.
Work with the Branch Manager to resolve problems in accordance with company policies and coordinate resolution with relevant departments.
Contact customers periodically to assess their satisfaction with the organization, products, and services.
Maintain records and prepare reports on sales activities.
Expand knowledge of HVAC products and keep current with industry trends.
Work positively with management and peers to keep departments informed and support effective service delivery.
Follow work instructions, operating procedures, and company policies.
Participate in additional projects and activities that support business needs.