Counter Sales Associate

FLATLAND HOLDINGS LLC•Midland, TX

About The Position

The Counter Sales Associate processes orders received by email, telephone, or in person from customers and company employees, and enters them into NetSuite. Orders may cover the company-wide range of products, including pipe, valves, and fittings. The role combines counter sales and customer service with purchasing, inventory, shipping, and warehouse duties. The associate maintains purchase orders, customer orders, procurement matches, and trade discounts; monitors material expeditions; maintains familiarity with current material pricing; and obtains vendor quotes for resale. The position also responds to internal and external requests concerning sales functions, including warehouse errors, shortages, and damaged or incorrect material, and handles confidential product and resale cost information. Warehouse responsibilities include unloading and inspecting materials, tools, and equipment; supporting inventory audits; stocking, transferring, labeling, assembling, and packaging orders; preparing outbound shipment documentation; and loading delivery or transfer orders using a forklift. The associate enters inventory movements into NetSuite as needed and maintains a clean, safe warehouse in accordance with OSHA and RK Supply policies. The work takes place indoors and outdoors, with some travel, and requires the ability to relocate items weighing up to 50 pounds.

Requirements

High school diploma or GED.
Two years of warehouse experience with RK Supply or in a similar work environment.
Thorough knowledge of materials and products offered by RK Supply and general knowledge of pricing for pipe, valves, and fittings materials.
Ability to learn RK Supply-specific software and scanning systems.
Ability to become certified on and adequately operate forklift trucks, overhead cranes, and other warehouse equipment.
Strong working knowledge of Microsoft Excel.
Customer service skills and strong reasoning, math, and analytical skills.
Organizational and time-management skills.
Ability to establish working rapport with local management, corporate employees, and other branch personnel, using proper phone etiquette and effective interpersonal skills.
Ability to provide documentation verifying legal work status.
Proficiency in reading and speaking English to communicate, understand and interpret safety instructions, and respond to inquiries.
Ability to understand and comply with RK Supply guidelines and expectations, including the Code of Conduct and Conflict of Interest guidelines.
Ability to relocate items weighing up to 50 pounds.

Responsibilities

Process orders received by email, telephone, or in person and enter them into NetSuite.
Enter and maintain purchase orders, customer orders, procurement matches, and trade discounts as needed.
Monitor proactive and customer-driven material expeditions.
Maintain knowledge of current material price levels and obtain vendor price quotes for resale to customers.
Respond to internal and external customer and branch requests related to sales, including warehouse errors, shortages, and damaged or incorrect materials.
Transfer or remove excess and dead stock from branches.
Handle confidential information related to product and resale costs.
Unload materials, tools, and equipment from vendor trucks and inspect materials against RK Supply's minimum quality requirements.
Assist with inventory audits and maintain site inventory.
Stock and transfer materials, tools, and equipment to the appropriate shelf, bin, rack, or pipe bundle, and mark materials with correct identifying information.
Assemble customer orders from stock and package them in boxes and pallets according to customer requirements.
Pull orders for delivery and stock-to-stock transfer, and load them onto the correct truck or move them to the packing area using a forklift.
Prepare documentation for outbound shipments and deliveries.
Enter incoming and outgoing inventory information into NetSuite as needed.
Maintain warehouse cleanliness in compliance with OSHA and RK Supply safety policies.
Take reasonable care for personal and others' safety and health, and promptly report workplace hazards, injuries, or illness.
Report to work daily and punctually and avoid unnotified or unjustified absences and lateness.
Perform other departmental duties or projects as assigned.