Counter Sales Associate

Airgas • Madison, WI

5d • Onsite

About The Position

Airgas is hiring a Counter Sales Associate in Madison, Wisconsin. The role combines customer service and operational support in an industrial setting. The associate works with customers to supply industrial, medical, and specialty gases, welding equipment, and other essential supplies, advising them on tools, hardware, and materials and demonstrating equipment use. The position also supports branch operations through order processing, merchandise transfers, inventory presentation, and cylinder and pallet organization. The role requires adherence to company safety policies and personal protective equipment requirements.

The position is scheduled Monday through Friday, with no weekend work. Occasional overtime may be needed. Forklift training is provided upon hire. Airgas offers base pay plus bonus opportunities and a comprehensive benefits package to eligible employees.

Requirements

• High school diploma or equivalent.
• At least 1 year of experience in retail or customer service.
• Forklift experience; training will be provided upon hire.
• Able to work in a drug-free workplace.
• Able to regularly move items weighing up to 50 pounds, using material-handling equipment or assistance as needed.
• Excellent customer service skills and ability to thrive in a fast-paced setting.
• Comfort with basic math and computer tools, including point-of-sale systems; training is provided.
• Attention to detail when handling transactions.
• Availability for occasional overtime when additional team support is needed.

Nice To Haves

• Exposure to industrial sales or a related field.
• Experience in industrial retail, inside sales, or inventory control.
• Background in gas, welding, or safety supplies.
• Familiarity with SAP, Google applications, or Microsoft Office applications.
• Ability to communicate clearly and warmly with people from a wide variety of backgrounds.

Responsibilities

• Provide excellent service to internal and external customers and build lasting relationships.
• Advise customers on suitable tools, materials, and procedures for their projects, and demonstrate equipment use.
• Accurately complete required paperwork, including coding, costing, and pricing.
• Enter orders and process transactions; assist with deposit reconciliation.
• Communicate with customers and team members by phone, email, and in person about costs and delivery.
• Contribute to an outgoing-call strategy to support branch growth.
• Coordinate merchandise transfers between locations to meet customer needs.
• Maintain a positive, supportive work atmosphere with customers, vendors, and colleagues.
• Stock shelves and maintain welcoming showroom displays.
• Coordinate cylinder movement and pallet organization.
• Follow company policies and safety requirements, including use of personal protective equipment.

Benefits

• Base pay plus bonus opportunities.
• Medical, dental, and vision insurance.
• Life and accidental death and dismemberment insurance.
• Short-term and long-term disability insurance.
• Employee Assistance Program.
• 14-week paid childbirth benefit and parental leave.
• 401(k) plan with company matching funds.
• Tuition assistance and tuition reimbursement.
• Discounted college tuition for eligible employees’ dependents.
• Airgas Scholarship Program for dependent children.
• Paid holidays, vacation, sick time, and floating holidays.
• Jury duty and funeral/bereavement leave.
• Pre-tax commuter transportation benefit.
• Airgas-provided personal protective equipment.
• Benefits begin after 30 days of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED