Counter Sales Associate

Baker Distributing•Savannah, GA

22d

About The Position

The Counter Sales Associate is responsible for the sales counter at a wholesale HVAC distributorship carrying multiple brands of equipment, parts, and supplies. The role focuses on delivering strong customer service in a sales-oriented setting, driving sales, and representing Baker Distributing Company. The associate serves walk-in and telephone customers, supports sales and order fulfillment, researches products, assists with inventory and warranty administration, and maintains an organized, safe showroom and workspace.

Requirements

High school diploma or GED required.
At least 1 year of experience in a Counter Sales role; HVAC industry experience is preferred.
Strong background in technical support, HVAC parts, and customer service or sales.
Intermediate MS Office capabilities.
Experience or skills in customer service, data entry, estimating, purchase orders, sales, and shipping/receiving.
Knowledge of air conditioning, heating, and ventilation equipment at a wholesale distribution level.
Strong interpersonal skills, including sales, problem-solving, and customer service focus.
Ability to work independently and meet assigned goals and objectives within designated time frames.
Ability to work in a fast-paced environment and multitask at different levels.
Ability to develop long-term customer relationships.
Excellent written and verbal communication skills.
Strong, creative problem-solving skills.
Ability to work independently and in a team environment.
Proficiency in speaking, reading, and understanding English to comply with safety standards, training, policies, and procedures.
Ability to frequently lift up to 50 pounds.
Ability to frequently stand, sit, walk, climb, kneel, crouch, or crawl.
Ability to use a computer keyboard, monitor, and telephone for prolonged periods.
Vision abilities including close, distance, color, peripheral, depth perception, and focus adjustment.
Ability to use equipment such as forklifts, pallet jacks, other warehouse equipment, and heavy machinery.

Nice To Haves

At least 1 year of Counter Sales experience in the HVAC industry.

Responsibilities

Represent Baker Distributing Company as an industry leader and help achieve maximum sales.
Interact with internal and outside salespeople, vendors, and contractors.
Merchandise the showroom and restock products.
Assist in resolving customer relations problems involving dealers and end users.
Complete customer sales orders and seek opportunities to upsell associated items.
Serve walk-in and telephone customers; assist with sourcing and shipping parts, inventory control, and warranty administration.
Research products using computer systems, catalogs, telephone, and other reference sources to meet customer product and service needs.
Arrange stock on shelves or racks in the sales area and keep merchandise organized.
Use suggestive selling techniques and upsell to current and prospective customers.
Follow company safety protocols and procedures, use required personal protective equipment, report hazards and incidents, participate in safety training and drills, maintain a clean workspace, and handle and store products safely.
Maintain a professional and safe demeanor during customer interactions.
Make outgoing customer sales or service calls and resolve customer complaints.
Perform other duties as assigned.