Counter Sales Associate - Electrical
About The Position
DSG is seeking an Electrical Counter Sales Associate for its Helena, Montana location. This full-time, hourly role assists customers at the City Desk with order placement and fulfillment and supports warehouse duties as needed. Work is typically performed between 7 a.m. and 5 p.m., Monday through Friday, though hours may occasionally vary according to business needs. The associate facilitates customer orders, responds to product inquiries, prepares quotations, provides troubleshooting and technical support, and works with other sales team members to resolve service issues. The role also involves maintaining counter displays and inventory, restocking products, identifying opportunities for additional sales, and performing other assigned duties. DSG describes itself as a 100% employee-owned company focused on respect, teamwork, employee development, and shared success. The position offers competitive compensation and a range of benefits and development opportunities.
Requirements
- Product and technical knowledge normally acquired in two or more years of college or technical school, or 3–5 years of field experience in residential or commercial applications of electrical products.
- Excellent relationship-building skills.
- Outstanding interpersonal, customer service, and communication skills across in-person, phone, and email settings.
- Strong attention to detail and ability to multitask.
- Active listening skills to determine customer needs.
- Superior problem-solving, project-management, and analytical skills.
- High proficiency with computers.
- Ability to plan, prioritize, and organize work effectively.
Nice To Haves
- Experience with Eclipse or other ERP systems.
Responsibilities
- Serve as the primary facilitator for customer orders made at the City Desk.
- Assist customers professionally with product inquiries.
- Write orders accurately and in a timely manner, and occasionally fill orders.
- Generate customer quotations and follow up as necessary.
- Provide troubleshooting and technical support.
- Work with other sales team members to resolve customer service issues.
- Restock the counter area according to product brand and location.
- Monitor product inventory and cull damaged product.
- Maintain a clean and appealing counter display area.
- Identify and encourage the sale of additional products as applicable.
- Perform other duties as assigned.
Benefits
- Employee Stock Ownership Plan (ESOP) and 100% employee ownership.
- Personal and professional training and development opportunities.
- Competitive compensation packages based on experience and potential.
- Paid Time Off (PTO).
- Extended Medical Leave (EML).
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Life insurance.
- Short- and long-term disability coverage.
- Health Savings Account (HSA) with employer contribution.
- Paid parental leave.
- Adoption assistance.
- Infertility assistance.
- Dependent Care Flexible Spending Account (DCFSA).
- 401(k) with employer match.
- Discount on DSG-supplied products.
- Paid volunteer hours.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
