Counter Sales Associate
White Cap Management•Hayward, CA
About The Position
White Cap is hiring a Counter Sales Associate to serve walk-in, phone, and will-call customers. The role involves providing customer service, processing orders and quotes, sharing product and warranty information, pulling orders as needed, and helping customers select products and resolve problems. The associate also identifies opportunities to recommend related products, add-on extensions, and promotions. White Cap is a North American distributor serving professional contractors and construction projects.
Nice To Haves
- Demonstrated success providing excellent customer service.
- Experience with sales order computer software, preferably Oracle.
- Knowledge of construction and industrial products.
- Spanish language proficiency.
Responsibilities
- Provide customer service to walk-in, phone, and will-call customers.
- Process orders, quote prices, enter orders into the system, and provide order information to customers.
- Pull orders as required.
- Communicate product features, benefits, and warranty policy information to customers.
- Demonstrate product and application knowledge by providing technical advice, troubleshooting, and helping resolve customer problems.
- Upsell by identifying related products and add-on extensions and informing customers about product promotions.
- Perform other duties as assigned.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) with company match
- Tuition reimbursement
- Paid maternity leave
- Paid parental leave
- Sick time
- Vacation time
- Generous time-off package
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
