Counter Sales Associate

Ferguson Enterprises•Nampa, ID

About The Position

Ferguson is seeking a knowledgeable, results-driven Counter Sales Associate to serve plumbing and HVAC contractor customers. The role combines product expertise, consultative selling, problem-solving, and customer service to help customers make informed purchasing decisions while supporting the company’s sales strategy. The associate engages with customers at the counter, by phone, and by email; processes transactions; supports sales growth; and coordinates with sales colleagues to deliver seamless service. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with a rotating Saturday shift approximately once per month from 7:00 a.m. to 12:00 p.m. The position requires the ability to lift up to 50 pounds and stand for extended periods. Starting pay is listed as $20.00 per hour, with higher pay possible based on experience. The posting also gives a pay range of $18.69 to $26.14 per hour and states that the role is eligible for a bonus or incentive plan.

Requirements

0–3 years of experience in customer service or sales.
A sales mindset and ability to meet goals, build relationships, and influence purchasing decisions.
Strong communication skills for consultative selling and customer engagement.
Self-motivation and a results-oriented approach, with the ability to thrive in a fast-paced environment.
Digital literacy and ability to learn new systems quickly.
Organizational skills and ability to manage multiple priorities.
Passion for delivering exceptional customer experiences.
Ability to lift up to 50 pounds and stand for extended periods.

Nice To Haves

Prior experience in plumbing, HVAC, or a related industry.

Responsibilities

Engage customers proactively at the counter, by phone, and via email to understand their needs and recommend solutions.
Continuously develop and apply knowledge of plumbing, HVAC, and related products to guide customer decisions.
Identify opportunities to upsell, cross-sell, and promote strategic products and programs to drive sales growth.
Use catalogs, computer systems, and manufacturer databases to locate parts and provide accurate, timely information.
Process transactions efficiently and accurately while providing a positive customer experience.
Collaborate with Outside Sales Associates to support account growth and provide seamless service.
Manage special orders and follow up on order status, back-orders, and delivery timelines.
Maintain a professional, organized counter environment.
Assist with inventory management, cycle counts, and stock organization.
Follow safety regulations, including proper use of PPE.