Counter Sales Associate

DSG Supply•La Crosse, WI

5d•$18 - $28•Onsite

About The Position

DSG is seeking a full-time, hourly Counter Sales Associate for its La Crosse, Wisconsin location. The role assists customers at the City Desk with order placement and fulfillment, while also supporting warehouse duties as needed. Work is typically performed between 6:30 a.m. and 5:00 p.m., Monday through Friday, though hours may vary occasionally according to business needs. The associate serves as the primary facilitator for City Desk orders, assists customers with product inquiries, writes and sometimes fills orders, prepares quotations, and provides troubleshooting and technical support. The role also includes resolving customer service issues with sales team members, maintaining and restocking the counter display, monitoring inventory, identifying damaged product, and recommending additional products when appropriate.

Requirements

Product and technical knowledge normally acquired through two or more years of college or technical school, or 3–5 years of field experience in residential or commercial applications of Electrical, Plumbing, and HVAC products.
Excellent relationship-building skills.
Outstanding interpersonal, customer service, and communication skills across in-person, phone, and email settings.
Strong attention to detail and ability to multitask.
Active listening skills to determine customer needs.
Superior problem-solving, project management, and analytical skills.
High proficiency with computers.
Ability to plan, prioritize, and organize work effectively.

Nice To Haves

Experience with Eclipse or other ERP systems is preferred.

Responsibilities

Serve as the primary facilitator for customer orders made at the City Desk.
Assist customers professionally with product inquiries.
Write orders accurately and in a timely manner, and occasionally fill orders.
Generate customer quotations and follow up as necessary.
Provide troubleshooting and technical support.
Work with other sales team members to resolve customer service issues.
Restock the counter area according to product brand and location.
Monitor product inventory and cull damaged product.
Maintain a clean and appealing counter display area.
Identify and encourage the sale of additional products as applicable.
Perform other duties as assigned.

Benefits

Employee ownership through an Employee Stock Ownership Plan (ESOP).
Personal and professional training and development opportunities and growth potential.
Competitive compensation packages based on experience and potential.
Paid Time Off (PTO) and Extended Medical Leave (EML) allowances.
Medical, dental, and vision coverage.
Life insurance and short- and long-term disability coverage.
Health Savings Account (HSA) with employer contribution.
Family planning and childcare savings opportunities.
Paid parental leave, adoption assistance, infertility assistance, and a Dependent Care Flexible Spending Account (DCFSA).
401(k) with employer match and ESOP retirement savings opportunities.
Discount on DSG-supplied products.
Paid volunteer hours in addition to PTO.