Counter Sales Associate

Baker Distributing•Escondido, CA

7d•$22 - $27•Onsite

About The Position

The Counter Sales Associate is responsible for our sales counter at one of our wholesale HVAC distributorships that carries multiple brands of equipment, parts, and supplies. The goal of this role is to provide strong customer service in a sales-oriented setting.

Requirements

High School Diploma or GED required; equivalent experience may be considered.
Demonstrated experience with HVAC equipment in a wholesale distribution setting.
Strong interpersonal skills with a focus on customer service, problem-solving, and relationship-building.
Ability to manage multiple tasks in a dynamic, fast-paced environment; reasonable accommodations will be provided as needed.
Demonstrated interest in continuous learning, mentoring, and leadership.
Proficiency in Microsoft Office or similar productivity tools; assistive technologies may be used to support this function.
Strong interpersonal skills.
Excellent customer service mindset with the ability to develop long term relationships.
Excellent written and verbal communication skills.
Excellent analytical aptitude with a proven ability to analyze/interpret data.
Strong and creative problem-solving skills
Ability to work independently and in a team environment.
Proactively seeks continuous process and service improvements.
This role requires the ability to understand and communicate in English to comply with safety standards, training, policies, and procedures. Reasonable accommodations will be provided to support effective communication.

Nice To Haves

Bachelor’s degree in business or related field preferred; equivalent professional experience may substitute.
Background in sales, operations, purchasing, or inventory management preferred.
Mechanical or technical experience preferred.

Responsibilities

Represent Baker Distributing Company as a leader in the industry ensuring maximum sales.
Interact with internal and outside salespeople, vendors and contractors.
Responsible for showroom merchandising and re-stocking product.
Assist in resolving customer relations problems with both dealers and end users.
Complete sales order process for customers with efforts to up-sell associated items.
Service walk-in and telephone customers and assist with sourcing and shipping parts, inventory control and warranty administration.
Provide customer product and service needs by researching products via computer system, catalog, telephone or other reference sources.
Arrange stock on shelves or racks in sales area and keeps merchandise in order.
Apply suggestive selling techniques and up-sells to current and prospective customers.
Conduct outgoing customer sales or service calls and resolve customer complaints.