Counter Sales Associate
About The Position
Ferguson is seeking a knowledgeable, results-driven Counter Sales Associate to serve plumbing and HVAC contractor customers. The role provides product guidance and solutions that support customers’ business needs while advancing the company’s sales strategy. The associate builds customer relationships, drives sales, and delivers exceptional service through counter, phone, and email interactions. The position is onsite in Livonia, Michigan, and is scheduled Monday through Friday from 8:00 a.m. to 5:00 p.m., with occasional overtime. It includes customer sales and service, order management, transaction processing, and support for inventory and counter operations. Pre-employment drug and background screening is required.
Requirements
- 0–3 years of experience in customer service or sales.
- A sales mindset and ability to meet goals, build relationships, and influence purchasing decisions.
- Strong communication skills for consultative selling and customer engagement.
- Self-motivation, a results-oriented approach, and ability to thrive in a fast-paced environment.
- Digital literacy and ability to learn new systems quickly.
- Organizational skills and ability to manage multiple priorities.
- Passion for delivering exceptional customer experiences.
- Ability to lift up to 50 pounds and stand for extended periods.
Nice To Haves
- Prior experience in plumbing or a related industry.
- Experience using material handling equipment such as forklifts.
Responsibilities
- Engage customers at the counter, by phone, and via email to understand their needs and recommend solutions.
- Build product expertise in plumbing, HVAC, and related products to guide customer purchasing decisions.
- Identify opportunities to upsell, cross-sell, and promote strategic products and programs to drive sales growth.
- Use catalogs, computer systems, and manufacturer databases to locate parts and provide accurate, timely information.
- Process transactions efficiently and accurately while providing a positive customer experience.
- Collaborate with Outside Sales Associates to support account growth and deliver seamless service.
- Manage special orders and follow up on order status, back-orders, and delivery timelines.
- Maintain a professional and organized counter environment.
- Assist with inventory management, cycle counts, and stock organization.
- Follow safety regulations, including proper use of personal protective equipment.
Benefits
- Health benefits
- Dental benefits
- Vision benefits
- Paid time off
- Life insurance
- 401(k) with company match
- Mental health coverage
- Gender-affirming and family-building benefits
- Paid parental leave
- Associate discounts
- Community involvement opportunities
- Bonus or incentive plan eligibility
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
