Counter Sales Associate

Baker Distributing•Auburn, FL

20d

About The Position

Baker Distributing Company is seeking a Counter Sales Associate for the sales counter at a wholesale HVAC distributorship carrying multiple brands of equipment, parts, and supplies. The role focuses on providing strong customer service in a sales-oriented setting, driving sales, and representing the company to customers and industry partners. The associate serves walk-in and telephone customers, processes sales orders, identifies related products to recommend, and helps source and ship parts. The position also supports inventory control, warranty administration, showroom merchandising, restocking, and customer issue resolution. The employee is expected to follow company safety procedures, use required personal protective equipment, report hazards or incidents, and maintain a clean and organized workspace. The work requires customer-facing communication, product research, and collaboration with internal and outside salespeople, vendors, contractors, dealers, and end users. Physical requirements include frequently lifting up to 50 pounds and standing, sitting, walking, climbing, kneeling, crouching, or crawling. The role may involve forklifts, pallet jacks, other warehouse equipment, and heavy machinery.

Requirements

High school diploma or GED.
At least 1 year of experience in a Counter Sales role; HVAC industry experience is preferred.
Knowledge of air conditioning, heating, and ventilation equipment at a wholesale distribution level.
Strong communication, interpersonal, sales, problem-solving, and customer-service skills.
Ability to work independently and meet assigned goals and objectives within designated time frames.
Ability to work in a fast-paced environment and multitask at different levels.
Ability to develop long-term customer relationships.
Excellent written and verbal communication skills.
Ability to work independently and in a team environment.
Proficiency in speaking, reading, and understanding English to comply with safety standards, training, policies, and procedures.
Ability to frequently lift up to 50 pounds.
Ability to frequently stand, sit, walk, climb, kneel, crouch, or crawl.
Ability to use a computer keyboard, monitor, and telephone for prolonged periods.
Vision abilities including close, distance, color, peripheral, and depth perception, and the ability to adjust focus.
Ability to utilize heavy machinery.
Customer service, data entry, estimating, purchase orders, sales, and shipping/receiving capabilities.
Intermediate MS Office capabilities.

Nice To Haves

Background in technical support, HVAC parts, and customer service or sales.
Counter Sales experience in the HVAC industry.

Responsibilities

Represent Baker Distributing Company as an industry leader and help maximize sales.
Interact with internal and outside salespeople, vendors, and contractors.
Merchandise the showroom and restock products.
Assist in resolving customer relations problems involving dealers and end users.
Complete customer sales orders and attempt to up-sell associated items.
Serve walk-in and telephone customers; assist with sourcing and shipping parts, inventory control, and warranty administration.
Research products using the computer system, catalogs, telephone, and other reference sources to meet customer product and service needs.
Arrange stock on shelves or racks in the sales area and keep merchandise in order.
Use suggestive selling techniques and up-sell to current and prospective customers.
Follow company safety protocols and procedures, use personal protective equipment as required, and promptly report hazards or incidents to management.
Participate in regular safety training sessions and drills.
Maintain a clean and organized workspace and follow safe product handling and storage guidelines.
Maintain a professional and safe demeanor during customer interactions.
Make outgoing customer sales or service calls and resolve customer complaints.
Perform other duties as assigned.