Counter Sales Associate

Ferguson Enterprises • Steamboat Springs, CO

3d

About The Position

Ferguson is seeking a knowledgeable, results-driven Counter Sales Associate to support plumbing and HVAC contractor customers. The role goes beyond processing transactions: it involves serving as a trusted advisor, applying product expertise and problem-solving skills to help customers make informed purchasing decisions, and supporting the company’s sales strategy. The ideal candidate enjoys building relationships, driving sales, and delivering exceptional service. The posting states a starting rate of $28 per hour or more depending on experience, and lists a Monday–Friday schedule from 7:30 a.m. to 4:00 p.m.

Requirements

• 0–3 years of experience in customer service or sales.
• A sales mindset and ability to meet goals, build relationships, and influence purchasing decisions.
• Strong communication skills for consultative selling and customer engagement.
• Self-motivation and a results-oriented approach, with the ability to thrive in a fast-paced environment.
• Digital literacy and ability to learn new systems quickly.
• Organizational skills and ability to manage multiple priorities.
• Passion for delivering exceptional customer experiences.
• Ability to lift up to 50 pounds and stand for extended periods.

Nice To Haves

• Prior experience in plumbing, HVAC, or a related industry.

Responsibilities

• Engage customers at the counter, by phone, and via email to understand their needs and recommend solutions.
• Learn and apply knowledge of plumbing, HVAC, and related products to guide customer decisions.
• Identify opportunities to upsell, cross-sell, and promote strategic products and programs.
• Use catalogs, computer systems, and manufacturer databases to locate parts and provide accurate, timely information.
• Process transactions efficiently and accurately while providing a positive customer experience.
• Collaborate with Outside Sales Associates to support account growth and seamless service.
• Manage special orders and follow up on order status, back-orders, and delivery timelines.
• Maintain a professional, organized counter environment.
• Assist with inventory management, cycle counts, and stock organization.
• Follow safety regulations, including proper use of personal protective equipment.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Life insurance
• 401(k) with company match
• Mental health coverage
• Gender-affirming and family-building benefits
• Paid parental leave
• Associate discounts
• Community involvement opportunities
• Bonus or incentive plan eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed