Counter Sales Associate

Watsco•Santa Ana, CA

About The Position

The Counter Sales Associate is responsible for the sales counter at a wholesale HVAC distributorship carrying multiple brands of equipment, parts, and supplies. The role focuses on providing strong customer service in a sales-oriented setting while supporting sales, inventory, merchandising, and safe operations. The associate serves walk-in and telephone customers, researches products and parts, and helps customers find suitable products and services. Reasonable accommodations may be provided to support the essential functions of the job.

Requirements

High school diploma or GED; equivalent experience may be considered.
Demonstrated experience with HVAC equipment in a wholesale distribution setting.
Strong interpersonal, customer service, problem-solving, and relationship-building skills.
Ability to manage multiple tasks in a dynamic, fast-paced environment; reasonable accommodations may be provided as needed.
Strong written and verbal communication skills and ability to understand and communicate in English to comply with safety standards, training, policies, and procedures; reasonable accommodations will be provided to support effective communication.
Analytical aptitude and ability to analyze and interpret data.
Ability to work independently and as part of a team.
Proactively seek continuous process and service improvements.
Ability to move parts and equipment weighing up to 50 pounds and to stand, sit, walk, climb, kneel, crouch, or crawl to access equipment.
Ability to operate computer and telephone equipment for extended periods.
Visual acuity to read labels, inspect equipment, monitor inventory, and operate machinery, including close and distance vision, color differentiation, peripheral awareness, depth perception, and visual focus.
Ability to operate warehouse equipment such as forklifts and pallet jacks.

Nice To Haves

Background in sales, operations, purchasing, or inventory management.
Mechanical or technical experience.
Demonstrated interest in continuous learning, mentoring, and leadership.
Proficiency in Microsoft Office or similar productivity tools; assistive technologies may be used to support this function.
A valid driver’s license only if driving is an essential function of the role.

Responsibilities

Represent Baker Distributing Company as an industry leader and help ensure maximum sales.
Interact with internal and outside salespeople, vendors, and contractors.
Maintain showroom merchandising, restock products, and organize merchandise on shelves or racks.
Assist with resolving customer relations problems involving dealers and end users.
Complete customer sales orders and use suggestive selling to offer associated items and upsell products.
Serve walk-in and telephone customers and assist with sourcing and shipping parts, inventory control, and warranty administration.
Research products through computer systems, catalogs, telephone, and other reference sources to meet customer product and service needs.
Conduct outgoing customer sales or service calls and resolve customer complaints.
Follow company safety protocols, use personal protective equipment, and report safety hazards or incidents to management.
Participate in safety training sessions and drills; maintain a clean and organized workspace and safely handle and store products.
Maintain a professional and safe demeanor during customer interactions.
Perform other duties as assigned.