Counter Sales Associate

White Cap Management • Houston, TX

4d

About The Position

White Cap is hiring a Counter Sales Associate to serve walk-in, phone, and will-call customers. The role provides customer service, processes orders and quotes, shares product and warranty information, pulls orders as required, and offers product guidance and solutions. The associate also identifies related products and promotions to support upselling and performs other duties as assigned.

Nice To Haves

• Demonstrated success providing excellent customer service.
• Experience with sales order computer software, preferably Oracle.
• Knowledge of construction and industrial products.
• Spanish language proficiency.

Responsibilities

• Provide customer service to walk-in, phone, and will-call customers.
• Process orders, quote prices, enter orders into the system, and provide order information to customers.
• Pull orders as required.
• Communicate product features, benefits, and warranty policy information to customers.
• Demonstrate knowledge of products and their applications, provide technical advice, troubleshoot, and help resolve customer problems.
• Upsell by identifying related products and add-on extensions and informing customers of product promotions.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision benefits.
• 401(k) with company match.
• Tuition reimbursement.
• Paid maternity and parental leave.
• Sick time and vacation time.
• A generous time-off package.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed