Counter Sales Associate - HVAC

Crescent Parts & Equipment•Columbia, MO

2d•Onsite

About The Position

The Counter Sales Associate represents an HVAC and refrigeration wholesaler and supports branch success by building and maintaining customer relationships, providing customer service and sales assistance, and sharing product knowledge. The role serves customers at the counter, by phone, and online; processes orders and payments; supports inventory and shipping operations; and helps maintain a clean, orderly, and safe branch. The position is full time and based in Columbia, Missouri. Standard hours are Monday through Friday, 7:00 a.m. to 4:30 p.m. Hours are determined by the branch manager and may fall between 6:00 a.m. and 5:00 p.m., with Saturday morning work potentially required. The role is non-exempt, with no travel expected.

Requirements

Relevant professional or technical experience, such as wholesale, retail, or business-to-business customer service or sales experience, or technical/HVAC knowledge.
Ability to prioritize and carry out the branch’s sales, customer service, order entry, inventory, delivery, and housekeeping tasks.
Basic computer skills, including Outlook, Word, and Excel.
Ability to listen and communicate professionally with customers by phone, in writing, and in person.
Ability to understand and calculate figures related to sales, purchase orders, inventory, revenue, profits, discounts, and percentages.
Ability to operate or learn to operate a forklift and pass a forklift safety test.
Desire to work in a dynamic, fast-paced environment.
High school diploma or GED.
Commitment to continuous learning and development through available training channels.

Nice To Haves

Experience with purchasing (POS) and/or inventory software.
Additional certification or coursework from a college or technical school.
HVAC industry training, certification, or college coursework or degree.

Responsibilities

Greet and assist customers at the counter, over the phone, and online.
Recommend products based on customer needs and assist Territory Managers when applicable.
Enter and verify customer orders, account details, and product information.
Place and schedule orders and ensure timely product delivery.
Process customer payments and reconcile accounts for orders.
Maintain accurate inventory and proper bin locations for stocked items.
Collaborate with the Supply Chain Team to manage stock levels, non-stock inventory, and unavailable inventory.
Perform cycle counts and report discrepancies.
Oversee or conduct shipping, receiving, and delivery of purchase orders, products, and warehouse transfers.
Load and unload trucks and make customer deliveries when necessary.
Keep all branch and store areas clean, orderly, and safe.
Keep catalogs, books, product literature, and store displays orderly and up to date.