Counter Sales Associate

FERGUSON • Nampa, ID

6d • $19 - $26

About The Position

Ferguson is seeking a knowledgeable, results-driven Counter Sales Associate to serve plumbing and HVAC contractor customers. The role combines counter sales, product guidance, and customer service: helping customers make informed purchasing decisions, solving product-related problems, building relationships, and supporting customers’ business needs in alignment with Ferguson’s sales strategy. The associate will use product knowledge and company resources to identify appropriate solutions and deliver accurate, timely service.

Requirements

• 0–3 years of experience in customer service or sales.
• A sales mindset and ability to meet goals, build relationships, and influence purchasing decisions.
• Strong communication skills for consultative selling and customer engagement.
• Self-motivation and a results-oriented approach, with ability to thrive in a fast-paced environment.
• Digital literacy and ability to learn new systems quickly.
• Organizational skills and ability to manage multiple priorities.
• Passion for delivering exceptional customer experiences.
• Ability to lift up to 50 pounds and stand for extended periods.

Nice To Haves

• Prior experience in plumbing, HVAC, or a related industry.

Responsibilities

• Engage customers at the counter, by phone, and by email to understand their needs and recommend solutions.
• Develop and apply knowledge of plumbing, HVAC, and related products to guide customer decisions.
• Identify opportunities to upsell, cross-sell, and promote strategic products and programs to drive sales growth.
• Use catalogs, computer systems, and manufacturer databases to locate parts and provide accurate, timely information.
• Process transactions efficiently and accurately while providing a positive customer experience.
• Collaborate with Outside Sales Associates to support account growth and seamless service.
• Manage special orders and follow up on order status, back-orders, and delivery timelines.
• Maintain a professional, organized counter environment.
• Assist with inventory management, cycle counts, and stock organization.
• Follow safety regulations and use required personal protective equipment, including a safety harness with a maximum weight capacity of 400 pounds.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Life insurance
• 401(k) with company match
• Mental health coverage
• Gender-affirming and family-building benefits
• Paid parental leave
• Associate discounts
• Community involvement opportunities
• Bonus or incentive plan eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed