Counter Sales Associate

FERGUSON•Livonia, MI

7d•$21 - $29

About The Position

Ferguson is seeking a knowledgeable, results-driven Counter Sales Associate to serve as a trusted advisor to plumbing and HVAC contractor customers. The associate uses product expertise and problem-solving skills to help customers make informed purchasing decisions that meet their business needs and align with the company’s sales strategy. The role focuses on building relationships, driving sales, and delivering exceptional service. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with occasional overtime. Pre-employment drug and background screening are required.

Requirements

0–3 years of experience in customer service or sales; prior plumbing or related-industry experience is preferred.
Sales mindset and ability to meet goals, build relationships, and influence purchasing decisions.
Strong communication skills for consultative selling and customer engagement.
Self-motivated and results-oriented, with the ability to thrive in a fast-paced environment.
Digital literacy and ability to learn new systems quickly.
Organizational skills and ability to manage multiple priorities.
Passion for delivering exceptional customer experiences.
Ability to lift up to 50 lbs. and stand for extended periods.
Pre-employment drug and background screening required.

Nice To Haves

Prior experience in plumbing or a related industry.
Experience using material handling equipment such as forklifts.

Responsibilities

Engage customers at the counter, by phone, and by email to understand their needs and recommend solutions.
Continuously learn about plumbing, HVAC, and related products and apply that knowledge to guide customer decisions.
Drive sales growth by identifying opportunities to upsell, cross-sell, and promote strategic products and programs.
Use catalogs, computer systems, and manufacturer databases to locate parts and provide accurate, timely information.
Process transactions efficiently and accurately while providing a positive customer experience.
Collaborate with Outside Sales Associates to support account growth and provide seamless service.
Manage special orders and follow up on order status, back-orders, and delivery timelines.
Maintain a professional, organized counter environment.
Assist with inventory management, cycle counts, and stock organization.
Follow safety regulations, including proper use of personal protective equipment.