Counter Sales Associate

White Cap•Grand Junction, CO

5d•$19 - $25

About The Position

White Cap is hiring a Counter Sales Associate to serve walk-in, phone, and will-call customers in a fast-paced, customer-facing environment. The role supports contractors by processing orders, providing product information and technical guidance, and recommending related products and promotions. White Cap describes itself as a growing North American distributor serving construction projects and emphasizes dependable service, career opportunities, and an inclusive workplace.

Nice To Haves

Proven ability to deliver exceptional customer service in a fast-paced, customer-facing environment.
Experience with sales order systems or ERP platforms such as Oracle or similar.
Ability to identify customer needs, recommend solutions, and support upselling or cross-selling opportunities.
Working knowledge of construction, industrial, or contractor-focused product lines, or ability to quickly learn technical product applications.
Ability to manage multiple priorities accurately, including order entry, follow-up, and issue resolution.
Strong communication skills, including the ability to build relationships and resolve customer concerns effectively.
Team-oriented mindset and proactive approach to problem-solving.
Bilingual Spanish/English skills preferred.

Responsibilities

Provide exceptional customer service to walk-in, phone, and will-call customers.
Process orders, quote prices, enter orders into the system, and provide order information to customers.
Pull orders as required.
Communicate product features, benefits, and warranty policy information to customers.
Demonstrate knowledge of products and their applications by providing technical advice, troubleshooting, and helping resolve customer problems.
Identify related products and add-on extensions, and inform customers of product promotions to support upselling.
Perform other duties as assigned.