Counter Sales Associate

White Cap Management • Martinez, GA

3d

About The Position

White Cap is hiring a Counter Sales Associate to provide customer service and sales support to walk-in, phone, and will-call customers. The role processes orders and quotes, enters orders into the system, provides order information, and pulls orders as needed. The associate communicates product features, benefits, and warranty information; advises customers on product applications; troubleshoots issues; and helps resolve customer problems. The position also supports sales by identifying related products, add-on extensions, and promotions. Other duties may be assigned.

Nice To Haves

• Demonstrated success providing excellent customer service.
• Experience with sales order computer software, preferably Oracle.
• Knowledge of construction and industrial products.
• Spanish language proficiency.

Responsibilities

• Provide customer service to walk-in, phone, and will-call customers.
• Process orders, quote prices, enter orders into the system, and provide order information to customers.
• Pull orders as required.
• Communicate product features, benefits, and warranty policy information to customers.
• Demonstrate product and application knowledge, provide technical advice, troubleshoot, and help resolve customer problems.
• Upsell by identifying related products and add-on extensions and informing customers about product promotions.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision benefits.
• 401(k) with company match.
• Tuition reimbursement.
• Paid maternity and parental leave.
• Sick time and vacation time.
• Generous time-off package.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed