Counter Sales Associate

Baker Distributing•Lubbock, TX

11d

About The Position

The Counter Sales Associate is responsible for the sales counter at a wholesale HVAC distributorship carrying multiple brands of equipment, parts, and supplies. The role provides customer service in a sales-oriented setting, supports sales growth, and assists customers with product and service needs. The associate serves walk-in and telephone customers and works with internal and outside salespeople, vendors, contractors, dealers, and end users. The position includes completing sales orders, suggesting and upselling related items, researching products, sourcing and shipping parts, supporting inventory control and warranty administration, and maintaining showroom merchandise and stock. The associate must follow company safety procedures, use required personal protective equipment, help maintain a clean and organized workspace, and report hazards or incidents. The role may also involve operating warehouse equipment and moving parts or equipment weighing up to 50 pounds. Reasonable accommodations may be made to support performance of essential job functions.

Requirements

High school diploma or GED; equivalent experience may be considered.
Demonstrated experience with HVAC equipment in a wholesale distribution setting.
Strong interpersonal skills focused on customer service, problem-solving, and relationship-building.
Ability to manage multiple tasks in a dynamic, fast-paced environment; reasonable accommodations will be provided as needed.
Proficiency in Microsoft Office or similar productivity tools; assistive technologies may be used to support this function.
Excellent customer service mindset and ability to develop long-term relationships.
Excellent written and verbal communication skills.
Ability to understand and communicate in English to comply with safety standards, training, policies, and procedures; reasonable accommodations will be provided to support effective communication.
Excellent analytical aptitude and ability to analyze and interpret data.
Strong creative problem-solving skills.
Ability to work independently and in a team environment.
Ability to seek continuous process and service improvements.
Ability to move parts and equipment weighing up to 50 pounds.
Ability to stand, sit, walk, climb, kneel, crouch, or crawl to access equipment.
Ability to operate computer and telephone equipment for extended periods.
Visual acuity for reading labels, inspecting equipment, monitoring inventory, and operating machinery.
Ability to operate warehouse equipment such as forklifts and pallet jacks.

Nice To Haves

Bachelor’s degree in business or a related field; equivalent professional experience may substitute.
Background in sales, operations, purchasing, or inventory management.
Demonstrated interest in continuous learning, mentoring, and leadership.
Mechanical or technical experience.

Responsibilities

Represent Baker Distributing Company as an industry leader and help maximize sales.
Interact with internal and outside salespeople, vendors, and contractors.
Merchandise the showroom and restock products.
Assist in resolving customer relations problems with dealers and end users.
Complete customer sales orders and seek opportunities to upsell associated items.
Serve walk-in and telephone customers and assist with sourcing and shipping parts, inventory control, and warranty administration.
Research products through computer systems, catalogs, telephone calls, and other reference sources to meet customer needs.
Arrange stock on shelves or racks and keep merchandise in order.
Use suggestive selling techniques and upsell to current and prospective customers.
Follow company safety protocols and procedures and use personal protective equipment as required.
Report safety hazards or incidents promptly to management.
Participate in regular safety training sessions and drills.
Maintain a clean and organized workspace and follow safe product handling and storage guidelines.
Maintain a professional and safe demeanor during customer interactions.
Make outgoing customer sales or service calls and resolve customer complaints.
Perform other duties as assigned.