Counter Sales Associate

Ferguson Enterprises•Livonia, MI

About The Position

Ferguson is seeking a knowledgeable, results-driven Counter Sales Associate to serve plumbing and HVAC contractor customers. The role involves acting as a trusted advisor, using product expertise and problem-solving skills to support informed purchasing decisions and the company’s sales strategy. The ideal candidate builds customer relationships, drives sales, and provides exceptional service. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with occasional overtime. The position also involves maintaining an organized counter, supporting inventory tasks, and following applicable safety regulations.

Requirements

0–3 years of experience in customer service or sales.
A sales mindset and ability to meet goals, build relationships, and influence purchasing decisions.
Strong communication skills for consultative selling and customer engagement.
Self-motivation and a results-oriented approach; ability to work in a fast-paced environment.
Digital literacy and ability to learn new systems quickly.
Organizational skills and ability to manage multiple priorities.
Passion for delivering exceptional customer experiences.
Ability to lift up to 50 pounds and stand for extended periods.
Pre-employment drug and background screening required.

Nice To Haves

Prior experience in plumbing or a related industry.
Experience using material handling equipment such as forklifts.

Responsibilities

Engage customers at the counter, by phone, and by email to understand needs and recommend solutions.
Build and apply knowledge of plumbing, HVAC, and related products to guide customer decisions.
Identify opportunities to upsell, cross-sell, and promote strategic products and programs.
Use catalogs, computer systems, and manufacturer databases to locate parts and provide accurate, timely information.
Process transactions efficiently and accurately while providing a positive customer experience.
Collaborate with Outside Sales Associates to support account growth and seamless service.
Manage special orders and follow up on order status, back-orders, and delivery timelines.
Maintain a professional, organized counter environment.
Assist with inventory management, cycle counts, and stock organization.
Follow safety regulations, including proper use of personal protective equipment.