Counter Parts Sales Rep

FleetPride•Kalispell, MT

18d

About The Position

The Counter Parts Sales Rep provides customer service by phone and in person through the sale of heavy-duty parts. The role identifies customer needs, checks parts availability, and makes sales in accordance with company procedures and profitability goals. The position also supports customers with product information, returns, warranties, and special orders while maintaining an orderly and sales-supportive counter area.

Requirements

High school diploma, GED, or High School Equivalence Certificate.
Intermediate knowledge of Windows XP, including Excel, Word, and Outlook.
Active listening skills, including giving others full attention, understanding their points, asking appropriate questions, and not interrupting at inappropriate times.
Ability to convey information effectively to others.
Time-management skills, including managing one's own time and the time of others.
Persuasion skills.
Service orientation and an active interest in helping people.
At least 2 years of sales experience.

Nice To Haves

Experience selling heavy-duty automotive parts.

Responsibilities

Help determine and obtain heavy-duty parts requested by customers by phone or in person.
Suggest related parts to provide a full-service sale.
Locate and obtain ordered parts for customers from the central warehouse or branch.
Determine customer sales prices in accordance with company procedures.
Handle warranty or defective parts in accordance with company procedures.
Write up approved charge sales in accordance with company procedures.
Special-order parts on an emergency basis when necessary and appropriate.
Process approved customer credits for returned merchandise.
Maintain confidentiality of pricing lists and structures as required by company procedures.
Answer customer questions about products, prices, availability, and product features.
Provide customers with current product catalogs.
Use non-selling and non-servicing time to study catalogs and review price sheets, bulletins, and product changes, additions, and deletions.
Keep the counter parts area clean and orderly.
Maintain display areas that encourage sales.