Counter Parts Sales Rep

FleetPride•Harrison, AR

19d

About The Position

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. The Counter Parts Sales Rep provides service to customers by phone or in person through sales of heavy-duty parts, based on identified customer needs and parts availability, with the goal of making a profit for FleetPride. The role works in inside/outside conditions with varied temperature changes, minimal chemical hazards, vibration, dust, and vehicle noise. Physical demands may include lifting and carrying up to 50 pounds, squatting, bending, climbing ladders or stairs, reaching above or below the shoulders, walking, twisting, sitting, and standing. Site-specific physical demands may differ.

Requirements

High school diploma, GED, or high school equivalence certificate.
Intermediate knowledge of Windows XP, including Excel, Word, and Outlook.
Active listening skills.
Ability to communicate information effectively.
Time-management skills.
Persuasion skills.
Service orientation.
At least 2 years of sales experience.

Nice To Haves

Experience selling heavy-duty automotive parts.

Responsibilities

Help determine and obtain heavy-duty parts requested by customers by phone or in person.
Suggest related parts to provide full service.
Locate and obtain ordered parts for customers from the central warehouse or branch.
Determine sales prices in accordance with company procedures.
Handle warranty or defective parts in accordance with company procedures.
Write up approved charge sales in accordance with company procedures.
Special-order parts on an emergency basis when necessary and appropriate.
Process approved credits for returned merchandise.
Maintain confidentiality of pricing lists and structures as required by company procedures.
Answer customer questions about products, prices, availability, and product features.
Provide customers with current product catalogs.
Use non-selling and non-servicing time to study catalogs and review price sheets, bulletins, changes, additions, and deletions.
Keep the counter parts area clean and orderly.
Ensure display areas encourage sales.