HVAC)

Torrco•Bristol, CT

7d•Onsite

About The Position

At Torrco, we have a strong commitment to our people and our clients. We are a 4th generation, family-owned leading supplier of plumbing, piping, HVAC, kitchen and bath products. We realize that our people are our greatest asset and can guarantee that you won't get lost in the shuffle; we are committed to offering opportunities for growth and advancement. We empower our employees to build long-lasting careers with us. The counter sales position serves as the first point of customer contact for our trade business. When filling a role, we look for motivated, welcoming, energetic salespeople to develop durable relationships with trade professionals, contractors, and retail customers. The Salesperson will work with customers in various ways, providing outstanding customer service, expert product knowledge and advice to help them meet their needs whether it be with the plumbing, piping, HVAC lines.

Requirements

High school diploma or equivalent
1-3 years of sales or customer service experience, preferably in the plumbing, HVAC, or construction wholesale industry.
Knowledge of plumbing and HVAC products, parts, and systems a plus.
Proficiency in Microsoft Office and point-of-sale (POS) software (Eclipse/Eterm a plus).
Strong customer service, communication skills and ability to build rapport with customers.
Ability to multi-task and work efficiently in a fast-paced environment.
Excellent problem-solving skills, attention to detail and basic math skills for handling transactions and inventory.
Detail-oriented and proactive in assisting customers with their needs.
Must possess a positive and professional attitude.
Ability to work independently and as part of a team.
Willingness to learn and stay up to date on product knowledge.
Must be dependable, a team player, able to adapt to various work situations, a quick learner, and able to think on your feet.

Nice To Haves

Some college or vocational training in plumbing, HVAC, or related fields preferred.

Responsibilities

Provide exceptional customer service to both walk-in and phone-in customers in a Plumbing and HVAC wholesale environment.
Assist customers with product selection, answering technical inquiries, processing sales orders, and ensuring a positive customer experience.
Greet and promptly assist customers at the counter, on the phone or via email, providing product information, recommending solutions, and answering any technical questions.
Accurately enter customer orders into the system, ensuring correct products, quantities, and delivery instructions.
Manage customer inquiries related to product availability, pricing, delivery, and order status.
Pull and set up orders for delivery or pickup when needed.
Develop and demonstrate an in-depth knowledge of our product lines and stay current on changes and improvements in the lines.
Work actively with other sales team members on account planning to grow the accounts and better serve our customers.
Follow-up on customer orders, resolve problems to the customer’s satisfactions, respond to inquiries timely and professionally.
Coordinate activities with purchasing, shipping, credit and billing.
Drive sales and engagement efforts in alignment with Torrco’s values and vision.
Relationship building with colleagues, vendors, manufacturers and customers.