Counter Associate (Retail)

Parts Authority•Vancouver, WA

27d

About The Position

Parts Authority is hiring a Counter Associate (Retail) to handle inside sales activity in a store. Reporting directly to the Store Manager, the associate serves retail customers and fulfills orders from installers, fleets, municipalities, and car dealerships for auto parts, tools, shop equipment, and programs. The role focuses on building lasting customer relationships, identifying customer needs, locating and accurately quoting parts, closing sales, and helping meet sales goals. The position also includes following up on quotes and inactive customers, supporting sales opportunities, handling cash or other assets, and promoting workplace safety.

Requirements

Experience in retail counter sales in a highly competitive market.
Exceptional phone skills, including a positive, enthusiastic, attentive tone, clear enunciation, and strong listening skills.
Excellent negotiation, interpersonal, and written and verbal communication skills.
Knowledge of and passion for exceptional customer service and exceeding sales goals.
Ability to build and maintain lasting business relationships.
Ability to act and operate independently to accomplish objectives.
Outgoing, assertive, proactive, positive attitude and tenacity in pursuing goals.

Nice To Haves

Prior success selling retail auto parts, particularly in the aftermarket industry.
General automotive knowledge.
Experience with a POS system.
Proficiency in MS Office applications, specifically MS Word and Excel.
Time-management and organizational skills.
Spanish and/or Chinese (Mandarin or Cantonese) language skills.
Directly relevant experience; the employer states preference and top pay for candidates with such experience.

Responsibilities

Build and maintain productive, long-lasting relationships with existing customers.
Close sales to achieve goals and foster and qualify new sales opportunities with new and existing customers.
Work with customers in a professional and courteous manner, learn their needs, and provide exceptional customer service.
Locate difficult-to-find parts and negotiate with vendors to obtain the best deal.
Accurately quote parts to customers and follow up with customers who have not ordered recently or have not purchased quoted parts.
Track lost sales and promote company specials.
Assist another counter associate when necessary.
Fulfill customer orders from installers, fleets, municipalities, and car dealerships for auto parts, tools, shop equipment, and programs.
Perform other duties as assigned.
Maintain and promote workplace safety.
Secure and transfer cash or other assets.