Counter Associate (Retail)

Parts Authority•Oakland Park, FL

19h•Onsite

About The Position

Parts Authority is hiring a Counter Associate (Retail) to handle in-store sales of automotive replacement parts, tools, shop equipment, and programs. Reporting directly to the Store Manager, this role serves customers including installers, fleets, municipalities, and car dealerships. The associate builds and maintains customer relationships, identifies customer needs, locates and quotes parts, closes sales, and follows up to help meet sales goals. The posting emphasizes professional customer service, initiative, and maintaining workplace safety.

Requirements

Experience in retail counter sales in a highly competitive market.
Exceptional phone skills, including a positive, enthusiastic, attentive tone, clear enunciation, and excellent listening skills.
Excellent negotiation, interpersonal, and written and verbal communication skills.
Customer-service focus and commitment to exceeding sales goals.
Strong time-management and organizational skills.
Ability to work independently to accomplish objectives.
Outgoing, assertive, proactive, positive attitude and tenacity in pursuing goals.

Nice To Haves

Prior success selling retail auto parts, particularly in the aftermarket industry.
General automotive knowledge.
Experience with a POS system.
Proficiency in Microsoft Office, especially Word and Excel.
Spanish and/or Chinese (Mandarin or Cantonese) language skills.
Directly relevant experience; the employer states preference and top pay may be given to candidates with such experience.

Responsibilities

Build and maintain productive, long-lasting relationships with existing customers.
Close sales to achieve goals and foster and qualify new sales opportunities with new and existing customers.
Work with customers in a professional, courteous manner and become familiar with their needs.
Locate hard-to-find parts and negotiate with vendors to secure the best deal.
Accurately quote parts to customers.
Follow up with customers who have not ordered recently and ensure customers have purchased quoted parts.
Track lost sales and promote company specials.
Assist another counter associate when necessary.
Fulfill customer orders from installers, fleets, municipalities, and car dealerships for auto parts, tools, shop equipment, and programs.
Maintain and promote workplace safety.
Secure and transfer cash or other assets.
Perform other duties as assigned.