Counter Associate (Retail)
About The Position
The Counter Associate (Retail) reports directly to the Store Manager and is responsible for inside sales activity in the store. The role focuses on building and maintaining productive relationships with existing customers, closing sales to meet goals, and providing courteous, professional service. The Counter Associate helps customers locate and purchase automotive parts, tools, shop equipment, and programs, including fulfilling orders for installers, fleets, municipalities, and car dealerships. The position also involves supporting sales initiatives, identifying opportunities with new and existing customers, maintaining workplace safety, and securing and transferring cash or other assets.
Requirements
- Experience in retail counter sales in a highly competitive market.
- Exceptional phone skills, including a positive, enthusiastic, attentive tone, clear enunciation, and exceptional listening skills.
- Excellent negotiation, interpersonal, and written and verbal communication skills.
- Knowledgeable about and passionate about exceptional customer service and exceeding sales goals.
- Ability to build and maintain lasting business relationships.
- Results-focused, productive, committed to growth, and able to close sales.
- Proficient in time management and organization.
- Ability to act and operate independently to accomplish objectives.
- Outgoing and assertive personality, initiative, proactivity, positive attitude, and tenacity in pursuing goals.
Nice To Haves
- Prior success selling retail auto parts, particularly in the aftermarket industry.
- General automotive knowledge.
- Experience with a POS system.
- Proficiency in Microsoft Office applications, specifically Word and Excel.
- Spanish and/or Chinese (Mandarin or Cantonese) language skills.
Responsibilities
- Build and maintain productive, long-lasting relationships with existing customers.
- Close sales to achieve goals.
- Work with customers in a professional, courteous manner and become familiar with their needs.
- Locate difficult-to-find parts and negotiate with vendors to secure the best deal.
- Accurately quote parts to customers.
- Follow up with customers who have not ordered recently and ensure customers have purchased quoted parts.
- Track lost sales and promote company specials.
- Assist another counter associate when necessary.
- Foster and qualify new sales opportunities with new and existing customers.
- Fulfill customer orders from installers, fleets, municipalities, and car dealerships for auto parts, tools, shop equipment, and programs.
- Perform other duties as assigned.
- Maintain and promote workplace safety.
- Secure and transfer cash or other assets.
Benefits
- Medical coverage
- Pharmacy coverage
- Dental coverage
- Vision coverage
- Basic life and AD&D coverage
- Short-term disability coverage
- Voluntary short-term disability coverage
- Voluntary long-term disability coverage
- Flexible Spending Account
- Commuter Expense Reimbursement Account
- Health Savings Account
- Health Reimbursement Account
- Accident insurance
- Critical illness insurance
- Hospital indemnity insurance
- ID theft insurance
- Legal plan insurance
- Pet insurance
- Employee Assistance Program (EAP)
- Paid holidays
- Paid sick time
- Paid vacation
- Profit sharing/401(k) plan
- Employee discounts on merchandise
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
