Counter Associate (Retail)

Parts Authority•Vancouver, WA

16d

About The Position

Parts Authority is seeking a Counter Associate (Retail) to handle inside sales activity within a store. Reporting directly to the Store Manager, this role builds and maintains customer relationships, helps customers find automotive parts, and closes sales to achieve goals. The associate serves customers professionally, locates hard-to-find parts, provides accurate quotes, follows up on quotes and inactive customers, promotes specials, and supports other counter staff as needed. The role also fulfills orders for installers, fleets, municipalities, and car dealerships, while maintaining workplace safety and securing and transferring cash or other assets.

Requirements

Experience in retail counter sales in a highly competitive market.
Excellent phone skills, including a positive, enthusiastic, attentive tone, clear enunciation, and strong listening skills.
Excellent negotiation, interpersonal, and written and verbal communication skills.
Knowledge of and passion for exceptional customer service and exceeding sales goals.
Ability to build and maintain lasting business relationships.
Results-focused approach, ability to close sales, and commitment to growth.
Time-management and organizational skills.
Ability to act and operate independently to accomplish objectives.
Outgoing and assertive personality; initiative, proactivity, a positive can-do attitude, and tenacity in pursuing goals.

Nice To Haves

Prior success selling retail auto parts, particularly in the aftermarket industry.
General automotive knowledge.
Experience with a POS system.
Proficiency in MS Office applications, specifically MS Word and Excel.
Spanish and/or Chinese (Mandarin or Cantonese) language skills.
Directly relevant experience; the employer states preference and top pay will be given to candidates with such experience.

Responsibilities

Build and maintain productive, long-lasting relationships with existing customers.
Close sales to achieve goals.
Work with customers in a professional and courteous manner and become familiar with their needs.
Locate difficult-to-find parts and negotiate with vendors to ensure the best deal.
Accurately quote parts to customers.
Follow up with customers who have not ordered recently and ensure customers have purchased quoted parts.
Track lost sales and promote company specials.
Assist another counterman when necessary.
Foster and qualify new sales opportunities with new and existing customers.
Fulfill customer orders from installers, fleets, municipalities, and car dealerships for auto parts, tools, shop equipment, and programs.
Perform other duties as assigned.
Maintain and promote workplace safety.
Secure and transfer cash or other assets.