Counselor - M-F 9a-5p - Spanish speaking is required

NYU Langone Health • Brooklyn, NY

4d

About The Position

The Counselor provides assessment, case management, and assistance to patients with gestational diabetes to support healthy outcomes for patients and their children. The role connects eligible patients with medically tailored meals, provides education about managing their health condition, and helps patients navigate systems and resources. The Counselor also assists patients with enrollment in remote patient monitoring and educates them on using the equipment.

The position works with individuals and families and collaborates with members of the research team to support project outcomes. The posted schedule is Monday through Friday, 9 a.m. to 5 p.m., and Spanish speaking is required.

Requirements

• High school diploma or equivalent required.
• At least 1 year of relevant experience.
• Ability to plan and manage.
• Knowledge of public benefits.
• History of immigrant community engagement.
• Spanish speaking required.
• Ability to communicate effectively with all levels of the organization.

Nice To Haves

• Bachelor's degree preferred.
• Good interpersonal skills.
• Attention to detail.

Responsibilities

• Attend trainings and/or webinars as assigned.
• Screen patients for social drivers of health if they have not already been screened.
• Refer eligible patients for medically tailored meals and other needed services.
• Enroll eligible patients in remote patient monitoring and provide education on using the equipment.
• Advocate for patients facing barriers to care, including language or literacy barriers, transportation access, insurance coverage, child care, and appointment scheduling conflicts.
• Refer patients to internal and external programs offering food, shelter, clothing, legal services, educational services, and other support.
• Collaborate with research team members to work toward completion of project outcomes.
• Assist patients and families with benefits, entitlements, housing, and other identified needs affecting physical health and emotional well-being.
• Maintain electronic records and compile statistical data according to department standards.
• Complete documentation within required time frames.
• Conduct outreach to patients who meet eligibility criteria.
• Maintain the department-established caseload and meet monthly outreach and engagement productivity requirements.
• Perform other duties as assigned or volunteered in alignment with NYULMC's mission, goals, and values.
• Prepare for and participate in individual or team meetings and supervision as required by the department.
• Use necessary web-based applications and other technologies across a variety of platforms to address population management goals and departmental needs.

Benefits

• Comprehensive benefits and wellness package
• Financial security benefits
• Generous time-off program
• Employee resource groups for peer support
• Holistic employee wellness program covering physical, mental, nutritional, sleep, social, financial, and preventive care

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED