Case Management Assistant - M-F 9a-5p
About The Position
NYU Langone Hospital—Brooklyn is seeking a Case Management Assistant to provide administrative support to professional staff in the Department of Case Management, under the direction of the Assistant Director(s). The role supports discharge planning and continuity of care by assisting case managers, social workers, and the interdisciplinary team with documentation, referrals, authorizations, and arrangements for patients transitioning to their next level of care. The assistant works with patients, community agencies, referral services, financial counselors, and internal teams. The position also involves maintaining documentation, assisting with data collection and reporting, and providing information about services, programs, and treatment options offered by LMC. The scheduled hours are Monday through Friday, 9 a.m. to 5 p.m.
Requirements
- Bachelor's degree.
- At least one year of service in a consumer service field.
Nice To Haves
- Effective oral and written communication and interpersonal skills.
- Ability to work collaboratively and cooperatively within a team and with internal and external customers.
- Strong organizational skills.
- Ability to set priorities and manage a variable workload.
- Flexibility in a changing environment.
- Computer proficiency and ability to learn new programs.
- Ability to communicate effectively with all levels of the organization.
Responsibilities
- Assist with documentation needed to develop and implement post-acute discharge plans.
- Collaborate with the interdisciplinary team to help implement discharge plans.
- Assist case managers, social workers, and other interdisciplinary team members with discharge planning matters.
- Screen telephone and fax requests, respond to inquiries, and make appropriate referrals.
- Enter essential third-party payer data into Allscripts.
- Use knowledge of community resources to refer patients to appropriate services and support continuity and quality of care.
- Serve as a liaison with community agencies and referral services.
- Assist in obtaining authorizations for transitions to the next level of care, including home, rehabilitation facilities, transportation, and durable medical equipment.
- Coordinate referrals and arrangements for transportation, durable medical equipment, residential placements, and other facilities for eligible patients.
- Assist with discharges for homeless patients, including completing appropriate packets, obtaining acceptance, and arranging transportation.
- Obtain approval for hospital-provided prescriptions for patients being discharged.
- Assemble information about available benefits, entitlements, and referral services.
- Work with financial counselors to help patients access Medicaid, Medicare, and other financial resources when necessary.
- Maintain professional documentation in accordance with organizational policy and procedure.
- Assist in collecting and reporting timely, accurate statistical data.
- Provide information about services, specific programs, and treatment options offered by LMC.
- Assist with eligibility documents, assessment forms, and other forms as appropriate.
- Perform other related duties as assigned or requested.
Benefits
- Comprehensive benefits and wellness package.
- Financial security benefits.
- Generous time-off program.
- Employee resource groups for peer support.
- Holistic employee wellness program covering physical, mental, nutritional, sleep, social, financial, and preventive care.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
