Case Management Assistant - M-F 9a-5p

NYU Langone Health • New York, NY

8d • $35,130 - $57,750

About The Position

The Case Management Assistant, under the direction of the Assistant Director(s) of the Department of Case Management, provides administrative support services to the department’s professional staff. The role supports patient discharge planning and coordination, including helping arrange post-acute services and transitions to the next level of care. The assistant works with case managers, social workers, interdisciplinary team members, patients, payors, community agencies, referral services, and financial counselors to support continuity and quality of care. The position is Monday through Friday, 9 a.m. to 5 p.m.

Requirements

• Bachelor's degree.
• At least one year of service in a consumer service field.

Nice To Haves

• Effective oral and written communication and interpersonal skills.
• Ability to work collaboratively and cooperatively within a team and with internal and external customers.
• Strong organizational skills.
• Ability to set priorities.
• Ability to manage a variable workload.
• Flexibility in a changing environment.
• Computer proficiency and ability to learn new programs.
• Ability to communicate effectively with all levels of the organization.

Responsibilities

• Perform other related duties as assigned or requested.
• Assist, with direction, in completing documentation needed to develop and implement post-acute discharge plans for patients.
• Collaborate with the interdisciplinary team to assist with implementation of discharge plans.
• Assist case managers, social workers, and other interdisciplinary team members with discharge planning matters.
• Screen telephone and fax requests, respond to inquiries, and make appropriate referrals.
• Enter essential data from third-party payors into Allscripts.
• Use knowledge of community resources to refer patients to appropriate services and serve as a liaison with community agencies and referral services.
• Assist in obtaining authorizations for transitions to the next level of care, including home, acute or subacute rehabilitation facilities, transportation, and durable medical equipment.
• Coordinate referrals for transportation, durable medical equipment, residential facility placements, and other facilities for eligible patients.
• Assist with discharges for homeless patients, including completing appropriate packets, obtaining acceptance, and arranging transportation.
• Obtain approval for hospital-provided prescriptions for patients being discharged.
• Assemble resources about available benefits, entitlements, and referral services.
• Work with financial counselors to help patients access Medicaid, Medicare, and other financial resources when necessary.
• Maintain professional documentation in accordance with organizational policy and procedure.
• Assist in collecting and reporting timely, accurate statistical data.
• Provide information about services, specific programs, and treatment options offered by LMC.
• Assist with completing eligibility documents, assessment forms, and other documents as necessary and appropriate.

Benefits

• Comprehensive benefits and wellness package.
• Financial security benefits.
• Generous time-off program.
• Employee resource groups for peer support.
• Holistic employee wellness program focused on physical, mental, nutritional, sleep, social, financial, and preventive care.

What This Job Offers

• Job Type: Full-time