To provide each guest with outstanding and personalized customer service, while accurately performing all high-end Salon Services. Offer the highest level of personalized service while maintaining a positive, enthusiastic, helpful, and professional attitude with all guests and team members. Initiate and engage in conversations in a professional and friendly manner. Participate in a learning environment, which maximizes productivity, skill, development and associate retention via ongoing educational workshops. The ability to understand all Salon & Spa services, treatments, and be able to explain each in a clear, precise manner. Suggests tailored/customizable salon services to each client and upsell services. Demonstrates respect, sensitivity, and concern for guests' and associates’ needs in a professional manner. To provide information about the Salon & Spa and its services, treatments and concepts as well as pricing, as requested. Handle guest questions and concerns with professionalism and courtesy Respond to guest requests immediately, accurately, and appropriately Understand the importance of and committed to continuing education Perform other tasks as assigned by Manager or Assistant Manager.
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Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed