Security Dispatcher - Full Time (Paris LV)

Caesars Entertainment•Las Vegas, NV

2d•Onsite

About The Position

The Security Dispatcher provides a friendly and safe environment for guests and team members while protecting company assets. The role includes dispatch and communication duties, monitoring security cameras and alarms, responding to dispatched needs, conducting property patrols, documenting and investigating incidents, enforcing company policies, assisting law enforcement, and carrying out gaming drops in accordance with Nevada law and departmental procedures. The dispatcher must be able to work any day and shift, including 12-hour shifts, and meet the physical and training requirements of the position.

Requirements

High school graduate or equivalent.
Ability to manage several tasks at once.
Good oral and written communication skills and working knowledge of basic computer programs.
Ability to obtain and possess a Nevada Gaming Card and an Alcohol Awareness Card (AES), and a current, valid Nevada Driver’s License.
Ability to work any day of the week and any shift.
Ability to work 12-hour shifts.
Ability to stand and work indoors and outdoors in extreme temperatures, including heat above 115 degrees and cold as low as 10 degrees.
Ability to physically restrain individuals when an arrest condition exists.
Ability to respond calmly in crisis and stressful situations and make rational decisions when handling guest and employee issues.
Ability to work independently.
Ability to stoop, bend, jump, twist, crouch, grip, carry heavy loads, move quickly on level surfaces, and use stairs.
Ability to lift and carry up to 60 pounds and push or pull up to 150 pounds.
Ability to see and remember specific details of incidents and persons.
Ability to provide court testimony when necessary and write detailed reports.
Ability to read, write, speak, and understand English.
Ability to tolerate secondhand smoke, high noise levels, bright lights, and dust.
Pass the physical and written testing of the Western Division Security Academy within the first 90 days of employment, covering Controlled Force, Defensive Tactics, Legal Issues, Handcuffing, Tactical Communications, Use of Force, Report Writing, Searching Subjects, Emergency Response, Ethics, and Expandable Baton.
Re-certify through the Western Division Security Academy between years 2 and 3 and pass required physical, mental, and environmental demands.

Nice To Haves

One to two years of prior security experience preferred.
Prior experience in a position with direct guest contact preferred.

Responsibilities

Greet guests and team members in a friendly and sincere manner, and communicate courteously with patrons by telephone.
Verify required equipment is available and functioning properly.
Perform data entry and multitask across phones, radios, monitors, and camera systems while remaining calm and professional.
Review accessible video cameras routinely and report malfunctions to appropriate personnel.
Know camera coverage and sequencing to review observed incidents.
Monitor alarm systems and promptly notify appropriate emergency personnel when an alarm is activated.
Patrol the property to help ensure guest and team-member safety and uphold laws, policies, and procedures.
Use sound judgment to solve problems and resolve customer complaints through personal action and coordination with other departments.
Represent Caesars Entertainment by providing accurate directions about property attractions and amenities.
Maintain a well-groomed, professional appearance and demeanor.
Assist civil and law enforcement authorities, including providing testimony in court and administrative proceedings.
Interview, investigate, and document incidents requiring security intervention in accordance with company and department policy.
Enforce company policies and procedures and meet attendance guidelines.
Respond promptly to dispatched areas of need.
Conduct slot, pit, poker, and other drops in accordance with Nevada Gaming law and departmental procedures.
Follow departmental Use of Force policy when arresting or detaining individuals who violate laws or company policy.