FCM - Corporate Travel Consultant (Chicago Team) - USA

Flight Centre

8d•$60,000 - $67,000•Remote

About The Position

FCM is hiring a remote Corporate Travel Consultant for its Chicago team. The role arranges domestic and complex international travel for business executives, including air, car, hotel, rail, and ground transportation. Consultants handle reservations, ticketing, changes, exchanges, and queue management while providing responsive, consultative customer service. They are encouraged to learn corporate account travel policies and build trusted relationships with business travelers. The position includes four weeks of paid training covering contract airfares and Sabre skills. Business hours are 7:00 AM to 7:00 PM CST, Monday through Friday. A typical schedule is 40 hours per week across five eight-hour shifts, with an evening shift until 8:00 PM once or twice weekly. The role requires reliable high-speed internet for video conferencing, company systems, and secure data handling.

Requirements

At least 2 years of recent prior experience in corporate travel management.
In-depth familiarity with current Sabre GDS for fare calculations, itinerary management, and ticket issuance.
Previous exposure to quality-control processes for booking accuracy and compliance.
Proficiency in ticketing procedures and scripting, and ability to handle complex domestic and international itinerary changes and exchanges.
Ability to navigate complex itineraries, international fares, and PNRs to meet client requirements.
Polished and professional demeanor when interacting with clients and colleagues.
Ability to manage multiple urgent tasks simultaneously while maintaining efficiency and quality.
Ability to make quick, effective decisions to resolve travel-related issues.
Excellent communication skills to keep clients informed and reassured.
Strong commitment to exceptional customer service and client satisfaction.
Comfort and proficiency with travel booking systems and communication tools.
Strong technical aptitude, including troubleshooting and adapting to new technologies.
Self-motivated, able to work independently and manage tasks successfully.
Reliable high-speed internet connectivity to support video conferencing, company systems, and secure handling of company data.

Responsibilities

Coordinate air, hotel, car, and ground transportation bookings for domestic and international travel.
Build rapport with business travelers and develop trusted working relationships.
Complete reservations accurately and promptly while meeting travelers’ needs.
Follow company guidelines for customer service, PNR and profile documentation, ticketing, invoicing, and accuracy.
Stay informed about airline rules, regulations, tariffs, and fare requirements, and apply them to travel arrangements.
Provide consultative support and exceptional customer service throughout the booking process.
Inform clients about required travel documents and destination health requirements.
Handle ticketing, Phase IVs, and exchanges or changes involving complex international fares.
Manage rerouting and exchange processes to minimize disruption to travel plans.
Perform other duties and tasks as assigned.
Contribute to a safe, inclusive, and accessible work environment where employees feel welcomed, respected, and supported.

Benefits

Paid time off package including up to 15 vacation days, increasing to 20 days after 2 years of employment; 5 sick days; 3 personal days; 1 Diversity Day; 1 Volunteer Day; and 9 recognized holidays annually.
Travel perks and discounts.
Health and wellness programs and employee financial wellness services.
National and international award nights and conferences.
Medical, dental, and vision benefits, including gender-affirming care and fertility care.
Insurance including hospital indemnity, AD&D, critical illness, and long- and short-term disability.
Flexible Spending Accounts.
Employee Assistance Program.
401(k) program with partial match.
Tuition reimbursement program.
Employee Share Plan with the ability to purchase company stock on the Australian Stock Exchange and partial company match, subject to terms and conditions.
Global career opportunities across a network of brands and businesses.
One paid Volunteer Day per calendar year.
Paid four-week training program.
Commission and incentive earnings based on achievable targets.
Diversity Day paid leave to observe a holiday or cultural celebration of the employee’s choice.
Professional and personal development support and opportunities for career growth.