FCM - Corporate Travel Consultant (Marlboro Team) - USA

Flight Centre

8d•$60,000 - $67,000•Remote

About The Position

FCM is hiring a Corporate Travel Consultant to arrange domestic and complex international travel for busy executives. The consultant coordinates air, car, hotel, rail, and ground transportation bookings, as well as ticketing, changes, exchanges, and queue management. The role includes three weeks of paid training focused on travel knowledge, contract airfares, and Sabre skills. The consultant provides attentive, consultative service to business travelers, learns corporate account travel policies, and builds trusted relationships with clients. The position is remote in the USA. Business hours are 8:00 AM to 8:00 PM EST, Monday through Friday. A typical schedule is 40 hours per week across five 8-hour shifts, including an evening shift ending at 8:00 PM once or twice weekly.

Requirements

At least 2 years of recent experience in corporate travel management, with an understanding of business travelers’ needs and challenges.
In-depth familiarity with the current Sabre Global Distribution System for fare calculations, itinerary management, and ticket issuance.
Previous exposure to quality-control processes for the accuracy and compliance of travel bookings.
Proficiency in ticketing procedures and scripting, and ability to handle complex itinerary changes and exchanges for domestic and international travel.
Ability to navigate and manipulate complex itineraries, international fares, and PNRs to meet client requirements.
Polished and professional demeanor when interacting with clients and colleagues.
Ability to manage multiple urgent tasks while maintaining efficiency and quality.
Ability to make quick, effective decisions to resolve travel-related issues.
Excellent communication skills to keep clients informed and reassured.
Strong commitment to customer service and client satisfaction.
Comfort and proficiency with travel booking systems and communication tools.
Strong technical aptitude, including ability to troubleshoot and adapt to new technologies.
Self-motivated, able to work independently and manage tasks successfully.
Reliable, high-speed internet connectivity to support video conferencing, access to company systems, and secure handling of company data.

Responsibilities

Coordinate air, hotel, car, and ground transportation bookings for domestic and international travel.
Build rapport with business travelers and develop relationships that establish the corporate travel team as a trusted resource.
Complete reservations accurately and promptly while meeting travelers’ needs.
Follow company guidelines for customer service, Passenger Name Record (PNR) and profile documentation, ticketing, and invoicing.
Stay informed about airline rules, regulations, tariffs, and fare requirements, and apply that knowledge to travel arrangements.
Provide consultative support and exceptional customer service throughout the booking process.
Inform clients about required travel documents and destination health requirements.
Handle ticketing, Phase IVs, and exchanges or changes involving complex international fares.
Manage rerouting and exchange processes to minimize disruption to travel plans.
Perform other duties and tasks as assigned.
Contribute to a safe, inclusive, and accessible work environment where employees feel welcomed, respected, and supported.

Benefits

Paid time off, including up to 15 vacation days, 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 9 recognized holidays annually; vacation allowance increases to 20 days after 2 years of employment.
Travel perks and discounts.
Health and wellness programs and employee financial wellness services.
National and international award nights and conferences.
Medical, dental, and vision benefits, including gender-affirming care and fertility care.
Hospital indemnity, AD&D, critical illness, long-term disability, and short-term disability insurance.
Flexible Spending Accounts.
Employee Assistance Program.
401(k) program with partial match.
Tuition reimbursement program.
Employee Share Plan with the ability to purchase company stock on the Australian Stock Exchange, with partial company match subject to terms and conditions.
Global career opportunities across a network of brands and businesses.
Paid three-week training.