FCM - Corporate Travel Consultant (Truist Team) - Remote, USA

Flight Centre

8d•Remote

About The Position

FCM is hiring a Corporate Travel Consultant to arrange domestic and complex international travel for business executives. The role coordinates air, car, hotel, rail, and ground transportation bookings, along with ticketing, itinerary changes and exchanges, and queue management. Consultants provide exceptional customer service, learn and apply corporate account travel policies, and build trusted relationships with business travelers. The position includes four weeks of paid training covering contract airfares and Sabre skills. Business hours are 8:00 a.m. to 8:00 p.m. EST, Monday through Friday. A typical schedule is 40 hours across five 8-hour shifts, including an evening shift ending at 8:00 p.m. once or twice per week. The role is remote in the USA and requires reliable high-speed internet.

Requirements

At least 2 years of recent experience in corporate travel management.
In-depth familiarity with current Sabre GDS for fare calculations, itinerary management, and ticket issuance.
Previous exposure to quality-control processes for booking accuracy and compliance.
Proficiency in ticketing procedures and scripting, and ability to handle complex domestic and international itinerary changes and exchanges.
Ability to navigate complex itineraries, international fares, and PNRs to meet client requirements.
Polished and professional demeanor when interacting with clients and colleagues.
Ability to handle multiple urgent tasks while maintaining efficiency and quality.
Ability to make quick, effective decisions to resolve travel-related issues.
Excellent communication skills to keep clients informed and reassured.
Strong commitment to exceptional customer service and client satisfaction.
Comfort and proficiency with travel booking systems and communication tools.
Strong technical aptitude, including troubleshooting and adapting to new technologies.
Self-motivated ability to work independently and manage tasks successfully.
Reliable, high-speed internet connectivity to support video conferencing, company-system access, and secure handling of company data.

Responsibilities

Coordinate air, hotel, car, and ground transportation bookings for domestic and international travel.
Build rapport and relationships with business travelers to understand and support their travel needs.
Complete reservations accurately and on time while meeting travelers’ needs.
Follow company guidelines for customer service, PNR and profile documentation, ticketing, invoicing, and accuracy.
Stay informed about airline rules, regulations, tariffs, and fare requirements, and apply this knowledge to travel arrangements.
Provide consultative support and exceptional customer service throughout the booking process.
Inform clients about required travel documents and destination health requirements.
Handle ticketing, Phase IVs, and exchanges or changes involving complex international fares.
Manage rerouting and exchanges to minimize disruption to travel plans.
Contribute to a safe, inclusive, and accessible work environment where employees feel welcomed, respected, and supported.
Perform other duties and tasks as assigned.

Benefits

Paid time off, including up to 15 vacation days (increasing to 20 days after 2 years), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 9 recognized holidays annually.
Travel perks and discounts.
Health and wellness programs and employee financial wellness services.
National and international award nights and conferences.
Medical, dental, and vision coverage, including gender-affirming care and fertility care.
Hospital indemnity, AD&D, critical illness, long-term disability, and short-term disability insurance.
Flexible Spending Accounts.
Employee Assistance Program.
401(k) program with partial match.
Tuition reimbursement program.
Employee Share Plan with the ability to purchase company stock on the Australian Stock Exchange, with partial company match subject to terms and conditions.
Global career opportunities across a network of brands and businesses.
One paid Volunteer Day per calendar year.
Four weeks of paid training.
Opportunities for professional and personal development and career growth.