FCM - Corporate Travel Consultant (SFO Team) - USA

Flight Centre

8d•$60,000 - $67,000•Remote

About The Position

FCM is hiring a Corporate Travel Consultant to arrange domestic and complex international travel for business executives. The role coordinates air, car, hotel, rail, and ground transportation bookings, as well as ticketing, changes, exchanges, and queue management. Consultants provide exceptional, consultative customer service and build relationships with business travelers by understanding their needs and the travel policies of their corporate accounts. The position includes four weeks of paid training focused on corporate travel knowledge, contract airfares, and Sabre skills. The position is remote in the USA. Business hours are 9:00 a.m. to 5:00 p.m. Pacific Time, Monday through Friday. A typical schedule is 40 hours per week across five 8-hour shifts, with an evening shift until 8:00 p.m. once or twice per week. Compensation is an hourly rate of $28.85 plus commission or incentive earnings. Average on-target earnings are stated as $60,000–$67,000; marginal commission rates may range from 2% to 29% based on qualified monthly sales.

Requirements

At least 2 years of recent prior experience in corporate travel management.
In-depth familiarity with the current Sabre Global Distribution System for fare calculations, itinerary management, and ticket issuance.
Previous exposure to quality-control processes for travel booking accuracy and compliance.
Proficiency in ticketing procedures and scripting, and ability to handle complex domestic and international itinerary changes and exchanges.
Ability to navigate complex itineraries, international fares, and Passenger Name Records to meet client requirements.
Polished and professional demeanor when interacting with clients and colleagues.
Ability to manage multiple urgent tasks simultaneously while maintaining efficiency and quality.
Ability to make quick, effective decisions to resolve travel-related issues.
Excellent communication skills to keep clients informed and reassured.
Strong commitment to exceptional customer service and client satisfaction.
Comfort and proficiency using travel booking systems and communication tools.
Strong technical aptitude, including troubleshooting and adapting to new technologies.
Self-motivated ability to work independently and manage tasks successfully.
Reliable, high-speed internet connectivity to support video conferencing, access to company systems, and secure handling of company data.

Responsibilities

Coordinate air, hotel, car, rail, and ground transportation bookings for domestic and international travel.
Build rapport and relationships with business travelers and understand their business travel needs.
Complete reservations accurately and promptly while meeting travelers’ needs.
Follow company guidelines for customer service, Passenger Name Record (PNR) and profile documentation, ticketing, invoicing, and accuracy.
Stay informed about airline rules, regulations, tariffs, and fare requirements and apply this knowledge to travel arrangements.
Provide consultative support and exceptional customer service throughout the booking process.
Keep clients informed about required travel documents and destination health requirements.
Handle ticketing, Phase IVs, and exchanges or changes involving complex international fares.
Manage rerouting and exchange processes to minimize disruption to travel plans.
Contribute to a safe, inclusive, and accessible work environment where employees feel welcomed, respected, and supported.
Perform other duties and tasks as assigned.

Benefits

Paid time off, including up to 15 vacation days (increasing to 20 days after 2 years), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 9 recognized holidays annually.
Travel perks and discounts.
Health and wellness programs and employee financial wellness services.
National and international award nights and conferences.
Medical, dental, and vision benefits, including gender-affirming care and fertility care.
Insurance coverage including hospital indemnity, AD&D, critical illness, and short- and long-term disability.
Flexible Spending Accounts.
Employee Assistance Program.
401(k) program with partial match.
Tuition reimbursement program.
Employee Share Plan with ability to purchase company stock on the Australian Stock Exchange with partial company match, subject to terms and conditions.
Global career opportunities across a network of brands and businesses.
One paid Volunteer Day per calendar year.
Four weeks of paid training.