FCM - Corporate Travel Consultant (NJ Team) - USA

Flight Centre

8d•$60,000 - $67,000•Remote

About The Position

FCM is hiring a Corporate Travel Consultant to arrange domestic and complex international travel for busy executives. The consultant coordinates air, car, hotel, rail, and ground transportation bookings, along with ticketing, itinerary changes, exchanges, and queue management. The role emphasizes consultative support and exceptional service, building trusted relationships with business travelers, and learning corporate account travel policies. New hires complete four weeks of paid training focused on contract airfares and Sabre skills. The position is remote in the USA. Business hours are Monday through Friday, 8:00 AM to 8:00 PM EST. A typical schedule is 40 hours per week across five 8-hour shifts, including an evening shift until 8:00 PM once or twice weekly.

Requirements

At least 2 years of recent prior experience in corporate travel management.
In-depth familiarity with the current Sabre GDS for fare calculations, itinerary management, and ticket issuance.
Previous exposure to quality-control processes for travel booking accuracy and compliance.
Proficiency in ticketing procedures and scripting, and ability to manage complex itinerary changes and exchanges for domestic and international travel.
Ability to navigate complex itineraries, international fares, and PNRs to meet client requirements.
Polished and professional demeanor when interacting with clients and colleagues.
Ability to manage multiple urgent tasks simultaneously while maintaining efficiency and quality.
Ability to make timely, effective decisions to resolve travel-related issues.
Excellent communication skills to keep clients informed and reassured.
Strong commitment to customer service and client satisfaction.
Comfort with travel booking systems and communication tools.
Strong technical aptitude, including troubleshooting and adapting to new technologies.
Self-motivated, able to work independently and manage tasks successfully.

Responsibilities

Coordinate air, hotel, car, and ground transportation bookings for domestic and international travel.
Build rapport with business travelers and develop trusted client relationships.
Complete reservations accurately and on time while meeting travelers’ needs.
Follow company guidelines for customer service, PNR and profile documentation, ticketing, invoicing, and booking accuracy.
Stay informed about airline rules, regulations, tariffs, and fare requirements and apply that knowledge to travel arrangements.
Provide consultative support and exceptional customer service throughout the booking process.
Inform clients about travel documents and health requirements for their destinations.
Handle ticketing, Phase IVs, and exchanges or changes involving complex international fares.
Manage rerouting and exchanges to minimize disruption to travel plans.
Contribute to a safe, inclusive, and accessible work environment.

Benefits

Comprehensive paid time off: up to 15 vacation days, increasing to 20 days after 2 years; 5 sick days; 3 personal days; 1 Diversity Day; 1 Volunteer Day; and 9 recognized holidays annually.
Health and wellness programs and employee financial wellness services.
National and international award nights and conferences.
Medical, dental, and vision benefits, including gender-affirming care and fertility care.
Hospital indemnity, AD&D, critical illness, long-term disability, and short-term disability insurance.
Flexible Spending Accounts.
Employee Assistance Program.
401(k) program with partial match.
Tuition reimbursement program.
Employee Share Plan with the ability to purchase company stock on the Australian Stock Exchange with partial company match, subject to terms and conditions.
Global career opportunities across a network of brands and businesses.
Four weeks of paid training.
Commission and incentive earnings based on achievable targets.