FCM - Corporate Travel Consultant (P&G Team) - USA

Flight Centre

8d•$60,000 - $67,000•Remote

About The Position

FCM is hiring a Corporate Travel Consultant to support the P&G Team by arranging domestic and complex international travel for busy executives. The role coordinates air, hotel, car, rail, and ground transportation bookings, as well as ticketing, changes, exchanges, and queue management. Consultants provide exceptional, consultative customer service, learn corporate account travel policies, and build trusted relationships with business travelers. The position includes four weeks of paid training covering contract airfares and Sabre skills. The business operates from 8:00 AM to 8:00 PM EST, Monday through Friday. A typical schedule is 40 hours across five 8-hour shifts, including an evening shift until 8:00 PM once or twice a week. The position is remote in the USA. Compensation is an hourly rate of $28.85 plus commission or incentive earnings; average on-target earnings are $60,000–$67,000. Marginal commission rates may range from 2% to 29% based on qualified monthly sales.

Requirements

At least 2 years of recent prior experience in corporate travel management.
In-depth familiarity with the current Sabre GDS for fare calculations, itinerary management, and ticket issuance.
Previous exposure to quality-control processes for travel booking accuracy and compliance.
Proficiency in ticketing procedures and scripting, and ability to handle complex itinerary changes and exchanges for domestic and international travel.
Ability to navigate and manipulate complex itineraries, international fares, and Passenger Name Records to meet client requirements.
Polished and professional demeanor when interacting with clients and colleagues.
Ability to manage multiple urgent tasks simultaneously while maintaining efficiency and quality.
Ability to make quick, effective decisions to resolve travel-related issues.
Excellent communication skills to keep clients informed and reassured.
Strong commitment to exceptional customer service and client satisfaction.
Comfort using travel booking systems and various communication tools.
Strong technical aptitude, including the ability to troubleshoot and adapt to new technologies.
Self-motivated, able to work independently and manage tasks successfully.
Reliable high-speed internet connectivity to support video conferencing, access to company systems, and secure handling of company data.

Responsibilities

Coordinate air, hotel, car, and ground transportation bookings for domestic and international travel.
Build rapport and develop relationships with business travelers to support their travel needs.
Complete reservations accurately and promptly while meeting travelers’ needs.
Follow company guidelines for customer service, Passenger Name Record and profile documentation, ticketing, invoicing, and accuracy.
Stay informed about airline rules, regulations, tariffs, and fare requirements, and apply this knowledge to travel arrangements.
Provide consultative support and exceptional customer service throughout the booking process.
Keep clients informed about required travel documents and destination health requirements.
Handle ticketing, Phase IVs, and exchanges or changes involving complex international fares.
Manage rerouting and exchanges to minimize disruption to travel plans.
Perform other duties and tasks as assigned.
Contribute to a safe, inclusive, and accessible workplace where employees feel welcomed, respected, and supported.

Benefits

Paid time off, including up to 15 vacation days (increasing to 20 days after 2 years), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 9 recognized holidays annually.
Travel perks and discounts.
Health and wellness programs and employee financial wellness services.
National and international award nights and conferences.
Medical, dental, vision, gender-affirming care, and fertility care benefits.
Hospital indemnity, AD&D, critical illness, long-term disability, and short-term disability insurance.
Flexible Spending Accounts.
Employee Assistance Program.
401(k) program with partial match.
Tuition reimbursement program.
Employee share plan with the ability to purchase company stock on the Australian Stock Exchange and partial company match, subject to terms and conditions.
Global career opportunities across a network of brands and businesses.
Four weeks of paid training.
One paid Volunteer Day per calendar year.
Diversity Day paid leave to observe a holiday or cultural celebration of the employee’s choice.
Career growth and professional and personal development opportunities.