FCM - Corporate Travel Consultant (Parexel Team) - Remote, USA

Flight Centre

8d•$60,000 - $67,000•Remote

About The Position

FCM is hiring a remote Corporate Travel Consultant to arrange domestic and complex international travel for business executives, including air, car, hotel, rail, and ground transportation. The role includes booking and ticketing, managing changes and exchanges, and handling queue management. Consultants provide responsive, consultative customer service, learn corporate account travel policies, and build trusted relationships with business travelers. The position begins with four weeks of paid training focused on travel knowledge, contract airfares, and Sabre skills. The typical schedule is 40 hours per week across five 8-hour shifts. Business hours are 8:00 AM to 8:00 PM EST, Monday through Friday, with a preference for a schedule of 11:30 AM to 8:00 PM EST. The consultant should be prepared to work until 8:00 PM once or twice a week. The role is remote in the USA and requires reliable high-speed internet to support video conferencing, company-system access, and secure handling of company data. Compensation is an hourly rate of $28.85 plus commission or incentive earnings based on achievable targets. Average on-target earnings are stated as $60,000–$67,000, excluding benefits; marginal commission rates may range from 2% to 29% based on qualified monthly sales.

Requirements

At least 2 years of recent experience in corporate travel management.
In-depth familiarity with the current Sabre Global Distribution System for fare calculations, itinerary management, and ticket issuance.
Previous exposure to quality-control processes for accuracy and compliance of travel bookings.
Proficiency in ticketing procedures and scripting, and ability to handle complex domestic and international itinerary changes and exchanges.
Ability to navigate and manipulate complex itineraries, international fares, and Passenger Name Records to meet client requirements.
Professional demeanor when interacting with clients and colleagues.
Ability to manage multiple urgent tasks while maintaining efficiency and quality.
Ability to make timely, effective decisions to resolve travel-related issues.
Excellent communication skills to keep clients informed and reassured.
Commitment to exceptional customer service and client satisfaction.
Comfort and proficiency using travel booking systems and communication tools.
Strong technical aptitude, including troubleshooting and adapting to new technologies.
Self-motivation and ability to work independently and manage tasks successfully.
Reliable high-speed internet connectivity for video conferencing, access to company systems, and secure handling of company data.

Responsibilities

Coordinate air, hotel, car, and ground transportation bookings for domestic and international travel.
Build rapport and relationships with business travelers so they can rely on a trusted corporate travel team.
Complete reservations accurately and promptly while meeting travelers’ needs.
Follow company guidelines for customer service, Passenger Name Record and profile documentation, ticketing, invoicing, and accuracy.
Stay informed about airline rules, regulations, tariffs, and fare requirements, and apply that knowledge to travel arrangements.
Provide consultative support and exceptional customer service throughout the booking process.
Keep clients informed about required travel documents and destination health requirements.
Handle ticketing, Phase IVs, and exchanges or changes involving complex international fares.
Manage rerouting and exchange processes to minimize disruption to travel plans.
Perform other duties and tasks as assigned.
Contribute to a safe, inclusive, and accessible work environment where employees feel welcomed, respected, and supported.

Benefits

Comprehensive paid time off, including up to 15 vacation days (increasing to 20 days after 2 years), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 9 recognized holidays annually.
Travel perks and discounts.
Health and wellness programs and employee financial wellness services.
National and international award nights and conferences.
Medical, dental, vision, gender-affirming care, and fertility-care benefits.
Hospital indemnity, AD&D, critical illness, long-term disability, and short-term disability insurance.
Flexible Spending Accounts.
Employee Assistance Program.
401(k) program with partial match.
Tuition reimbursement program.
Employee Share Plan offering the ability to purchase company stock on the Australian Stock Exchange with partial company match, subject to terms and conditions.
Global career opportunities across a network of brands and businesses.
Paid four-week training.