FCM - Corporate Travel Consultant (T.Rowe Price Team) - Remote, USA

Flight Centre

8d•$60,000 - $67,000•Remote

About The Position

FCM is hiring a Corporate Travel Consultant to arrange domestic and complex international travel for busy executives, including air, car, hotel, rail, and ground transportation. The role includes ticketing, itinerary changes and exchanges, and queue management, while providing consultative support and exceptional customer service to business travelers. Consultants are expected to understand the travel policies of their corporate accounts and build trusted relationships with clients. The position includes four weeks of paid training covering travel knowledge, contract airfares, and Sabre skills. The typical schedule is 40 hours per week across five eight-hour shifts, during business hours of 8:00 AM to 8:00 PM Eastern Time, Monday through Friday. Consultants should be prepared to work an evening shift until 8:00 PM once or twice a week. The position is remote in the USA and requires reliable high-speed internet. The anticipated hourly pay rate is $28.85, plus commission or incentive earnings based on achievable targets. Average on-target earnings are stated as $60,000–$67,000. Marginal commission rates may range from 2% to 29% based on qualified monthly sales. The listed annual compensation range excludes benefits.

Requirements

At least 2 years of recent prior experience in corporate travel management.
In-depth familiarity with the current Sabre GDS for fare calculations, itinerary management, and ticket issuance.
Previous exposure to quality-control processes for travel booking accuracy and compliance.
Proficiency in ticketing procedures and scripting, and ability to handle complex itinerary changes and exchanges for domestic and international travel.
Ability to navigate complex itineraries, international fares, and PNRs to meet client requirements.
Polished and professional demeanor when interacting with clients and colleagues.
Ability to handle multiple urgent tasks while maintaining efficiency and quality.
Ability to make quick, effective decisions to resolve travel-related issues.
Excellent communication skills to keep clients informed and reassured.
Strong commitment to exceptional customer service and client satisfaction.
Comfort and proficiency using travel booking systems and communication tools.
Strong technical aptitude, including troubleshooting and adapting to new technologies.
Self-motivated, able to work independently and manage tasks successfully.
Reliable high-speed internet connectivity to support video conferencing, access to company systems, and secure handling of company data.

Responsibilities

Coordinate air, hotel, car, rail, and ground transportation bookings for domestic and international travel.
Build rapport and relationships with business travelers to support their travel needs.
Complete reservations accurately and on time while meeting travelers’ needs.
Follow company guidelines for customer service, documentation of Passenger Name Records (PNRs) and profiles, ticketing, and invoicing, maintaining accuracy throughout.
Stay informed about airline rules, regulations, tariffs, and fare requirements, and apply that knowledge to travel arrangements.
Provide consultative support and exceptional customer service throughout the booking process.
Keep clients informed about required travel documents and destination health requirements.
Handle ticketing, Phase IVs, and exchanges or changes involving complex international fares.
Manage rerouting and exchanges to minimize disruption to travel plans.
Contribute to a safe, inclusive, and accessible work environment where employees feel welcomed, respected, and supported.
Perform other duties and tasks as assigned.

Benefits

Paid time off, including up to 15 vacation days (increasing to 20 after two years), five sick days, three personal days, one Diversity Day, one Volunteer Day, and nine recognized holidays annually.
Travel perks and discounts.
Health and wellness programs and employee financial wellness services.
National and international award nights and conferences.
Health benefits, including medical, dental, vision, gender-affirming care, and fertility care.
Insurance including hospital indemnity, AD&D, critical illness, and long- and short-term disability.
Flexible Spending Accounts.
Employee Assistance Program.
401(k) program with partial match.
Tuition reimbursement program.
Employee Share Plan with the ability to purchase company stock on the Australian Stock Exchange and partial company match, subject to terms and conditions.
Global career opportunities across a network of brands and businesses.
Four weeks of paid training.
Commission and incentive earnings based on qualified sales.
One paid Volunteer Day per calendar year.