Coronary Senior Clinical Specialist - Birmingham, AL

Medtronic•Birmingham, AL

3d•Remote

About The Position

Medtronic is seeking a patient-centric, collaborative clinical and sales support professional for a field-based, regional role focused heavily on supporting CathWorks FFRangio. The position provides technical, educational, and sales support to help the district meet Coronary sales and customer service objectives. The specialist is the first-line customer contact for daily operations at assigned accounts and supports implementation of the sales strategy. The employee must reside in the Birmingham, Alabama area, travel to multiple regional accounts, and hold a valid driver's license. The role may require travel up to 70% of the time and driving approximately 80% of the time within the assigned territory. The specialist represents Medtronic during procedures and implants, provides troubleshooting and technical assistance, and responds to technical inquiries. The role also educates physicians, hospital personnel, and office staff through one-on-one training, in-service programs, seminars, and symposiums. The specialist assists with training new clinical specialists and sales representatives and helps hospital staff develop their own training capabilities. The position supports sales representatives and managers in executing regional sales plans, maintaining customer relationships, and completing case-related follow-up and documentation. If no other sales representative is assigned to a business unit, the Clinical Specialist Manager and National Sales Director may assign primary sales responsibility to this position.

Requirements

High school diploma and at least 8 years of work experience in healthcare, field sales, or work involving complex mathematics, mechanical concepts, science, or computing; or an associate degree and at least 6 years of work experience; or a bachelor's degree and at least 4 years of experience.
Reside within the Birmingham, Alabama area.
Valid driver's license and active vehicle insurance policy; driving record will be reviewed.
Ability to travel extensively within the assigned region and drive approximately 80% of the time.
Ability to lift up to 40 pounds frequently with both hands.
Ability to sit, stand, and/or walk for more than eight hours per day.
Ability to wear 7–9 pounds of lead for extended periods while in the operating room.
Ability to tolerate exposure to infectious disease and radiation and use eye protection.
Ability to communicate verbally and in writing continuously.
Ability to use hands to finger, handle, or feel objects, tools, or controls, and to use a mobile phone, PC, keyboard, and mouse.
Ability to bend, stoop, squat, and maintain balance frequently.
Close and distance vision, depth perception, and ability to adjust focus for travel and computer use.

Nice To Haves

Relevant industry, healthcare, marketing, or medical education experience focused on awareness and education or medical project management.
Expertise with Microsoft Outlook, Excel, Word, PowerPoint, and system tracking.
Strong project management skills and experience coordinating and executing marketing programs.
Excellent interpersonal, written, and verbal communication skills.
Excellent work ethic.
Thorough working knowledge of medical terminology, medical procedures, and the medical device industry.
Excellent customer service and problem-resolution skills.
Ability to build and maintain positive relationships with peers and colleagues across organizational levels.

Responsibilities

Provide technical, educational, and sales support to help the district achieve assigned Coronary sales and customer service objectives, with a heavy emphasis on CathWorks FFRangio.
Support implementation of the sales strategy and regional sales plans established by the National Sales Director, working with sales representatives and managers across business units.
Assume primary sales responsibility when assigned by the Clinical Specialist Manager and National Sales Director if no other sales representative is assigned to the business unit.
Represent Medtronic during procedures and implants, providing troubleshooting and technical assistance.
Receive technical inquiries by telephone and research solutions to product selection or technical questions.
Educate and train physicians, hospital personnel, and office staff on product-related technical matters through individual training, in-service education, seminars, and symposiums.
Assist district managers, Clinical Specialist Managers, and the in-house training department with training new clinical specialists and sales representatives.
Provide hospital staff with training and resources to enable them to train their own personnel.
Complete necessary documentation and customer-service phone calls during or after cases.
Update sales representatives about cases and immediately notify them of issues requiring follow-up.
Represent Medtronic effectively to physicians and support staff regarding products, services, and support.
Maintain current knowledge of CRDN, Medtronic programs, products and services, and competitive products.
Maintain open and effective communication with district personnel, customers, and other Medtronic employees.
Perform other related duties as assigned.

Benefits

Competitive salary and flexible benefits package.
Sales Incentive Plan opportunity for incentive compensation based on achieving or exceeding goals.
Health insurance.
Dental insurance.
Vision insurance.
Health Savings Account.
Healthcare Flexible Spending Account.
Life insurance.
Long-term disability leave.
Dependent daycare spending account.
Tuition assistance/reimbursement.
Global well-being program.
Incentive plans.
401(k) plan with employer contribution and match.
Short-term disability.
Paid time off.
Paid holidays.
Employee Stock Purchase Plan.
Employee Assistance Program.
Non-qualified Retirement Plan Supplement, subject to IRS earning minimums.