Service Specialist 2 - Birmingham, AL

Convergint Career•Birmingham, AL

About The Position

Convergint is hiring a full-time Service Specialist to support existing customers by responding to service calls, performing Customer Support Programs, and completing small projects. The role primarily performs preventative maintenance on installed systems, typically those that are less complex. Work includes technical assistance, systems checkout for new and existing installations, troubleshooting, maintenance and repair of installed security systems, and installation of small or less complex projects. The specialist works closely with other specialists and team members and may cross-train in customer service and project work. Some roles may also involve systems integration, system upgrades, audits, consultation, database management, and network systems support. The specialist responds to routine and some non-routine service calls, scheduled maintenance, and emergency and after-hours calls. They diagnose and repair system or equipment problems, replace defective parts, install projects as needed, and provide customers with appropriate solutions. They complete accurate service reports promptly and carry out all work in accordance with applicable regulations and company health and safety policies. Local travel to jobsites is regular, and minimal overnight travel may be required.

Requirements

High school diploma, GED, or equivalent experience.
3–5 years of experience servicing, integrating, and programming access control systems.
Solid technical skills and/or experience related to fire alarm systems and/or electronic security systems.
Solid programming skills and the ability to troubleshoot problems and find solutions.
Exceptional customer focus and ability to work under pressure while anticipating and meeting customer needs.
Self-starter who works well with direct supervision.
Solid mechanical and electrical aptitude, including ability to use hand and power tools such as drills, screwdrivers, wire strippers, hacksaws, and crimpers.
Valid driver’s license with a clean driving record.
Ability to travel locally to jobsites regularly; minimal overnight travel may be required.

Nice To Haves

CCTV field service experience, including Milestone or Genetec.
Access control experience with AMAG, Lenel, Genetec, Software House CCURE, or S2.
Intrusion system experience with DMP or Bosch.

Responsibilities

Respond promptly to routine and some non-routine customer service calls, scheduled maintenance calls, and emergency and after-hours calls.
Diagnose, troubleshoot, repair, replace defective parts, and debug systems for routine problems.
Install projects as needed, including small or less complex projects.
Identify and resolve service-call problems, assess repair requirements, and provide customers with appropriate solutions.
Complete accurate and detailed service reports for customers and Convergint in a timely manner.
Perform preventative maintenance, technical assistance, systems checkout, troubleshooting, maintenance, and repair for installed security systems.
Carry out service calls in accordance with Federal, State, and local regulations and company health and safety policies and procedures.
Work consistently with other team members to improve operations and cross-train in servicing existing customers and performing small projects.
May provide systems integration, systems upgrade planning and execution, systems audits and consultation, or database management and manipulation.
May install, configure, and support network systems and equipment for assigned projects.
Perform other duties and responsibilities as requested or required.